Troubleshooting technical issue
JONERY CAJES
Iloilo City, Philippines
Summary
Knowledgeable ,dedicated and skilled IT support Specialist with over 4 years of experience in providing comprehensive technical support to clients. Istrong background in managing and resolving technical issues, with a proven track record of delivering high-quality support to both individual client and large organization. My expertise includes for the maintenance ,monitoring & both Hardware and software troubleshooting, Installation of the bank's ATM,EFTPOS,ROUTERS,SWITCH,SURVEILLANCE,BURGLAR ALARM SYS,PABX,workstation and other communication devices. I am Highly proficient with a variety of operating system, including windows, and I am experienced with various software applications tools.
Overview
7
7
years of professional experience
Work History
ICT Specialist II (Communication Support)
First Consolidated Bank
06.2021 - Current
- Company Overview: Web Page: https://fcb.com.ph/
- Provide Technical Support for any branch concerns
- Remote server for any DNS failure
- Responsible answering inbound call from branch staff.
- Maintain Branch WLAN link connection in good running condition
- Troubleshoot Bank Wireless Data Network all connected repeaters in my area
- Repair any hardware defective ATM, NVR & ALARM parts
- Repair Defective Ubiquiti rocket M2 & M5 radio.
- Install & Troubleshoot Workstation, Printer including scanner for any issue
- Install & Troubleshoot outlook including software access rights for new user
- Install & Troubleshoot WLAN P2P (point to point) for branch connection
- Install & Troubleshoot Solar system for all repeater.
- Install & Troubleshoot bank NCR ATM machines P5885, P5886 & P5877 model
- Install & Troubleshoot Bank POS (Point of Sales).
- Install & Troubleshoot CCTV Surveillance system.
- Install & Troubleshoot PABX Panasonic Telephone system.
- Install & Troubleshoot Burglar Alarm System.
- Ensures proper inventory of all equipment.
- Evaluate installation sites and proposes installation layout.
- Responds to complaints from branches on hardware problems anytime of the day.
- Set-up & install OS for new user including software configurations.
- Troubleshoot branch workstations & server for any failure.
- Field Support with company issued vehicle to maintain designated branch assignment.
- Handles structured cabling/re-cabling of branches & head office
- Recommends modification to optimize hardware performance
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Sales/Field IT Support
All In A Box Services
02.2018 - 06.2018
- Company Overview: FB Page: https://www.facebook.com/allinaboxservices/ Web Page: http://www.allinaboxservices.com/
- Responsible answering queries of the customer
- Providing Technical advice and introducing new product
- Clarifying customers’ requirements & recommending the appropriate products
- Make a Delivery Receipt and Collect a payments of our Clients
- Setup hardware and install and configure software and drivers
- Maintain and Troubleshoot computer network
- Oversee Computer performance and Provide Technical Support
- Manage security in computers and Arrange maintenance sessions
- Install CCTV and Access Control to the Clients
- Perform regular upgrades to ensure systems remain updated
- Troubleshoot system failures and provide solutions to restore
- Troubleshoot Computer and Laptop Performed Data recovery and Backup
- Install Network Cabling Structure Patching & Termination
- Assemble and disassemble Computer Hardware
- Setup new Computers and new User in Active Domain Directory
- Install Operating System or Reformat Computer Desktop, Laptop and MacBook
Machine Operator
Manly Plastic Incorporated
08.2017 - 01.2018
- Company Overview: FB Page: https://www.manlyplastics.com/
- Classify the pallet reject and Good
- Maintain the machine that work in good condition
- Operating the machine
- Maintaining the good product output in processing
- Maintaining the quota needs in processing
- Maintaining the heat of the machine in doing the operation
- Repairing the technical problem of the machine and maintenance needs
Education
Bachelor of Science - Information Technology
Trinidad Municipal College
Poblacion, Trinidad Bohol01-2020
High School Graduate - undefined
Bohol Northeastern Education Foundation
Poblacion, Ubay, Bohol01.2014
Elementary Graduate - undefined
Tipolo Elementary School
Tipolo, Ubay, Bohol01.2010
Skills
- TeamworkKnowledge of operating system installation of Windows XP, 7, 8 and 10, windows Server 2012 like Set Microsoft Office like MS Word, MS Excel and MS Power Point
- Able to assemble and install PC Hardware and Software including modification and Troubleshooting
- Experience working on Data Cabling and Termination, WAN/LAN, TCP/IP, Router and Switches Thorough knowledge of computer systems and IT components
- CCTV Surveillance system Installation, Troubleshooting & Repair Desktop and Laptop
- Printer Installation and Computer network setup, Hardware and Software Installation for new user
- Knowledgeable about Photoshop, Windows OS Installation
- System Installations for Desktop, Laptop & Server
- NCR ATM machines Installation & Troubleshooting P5885, P5877, and P5886 model
- Knowledge in BURGLAR Alarm System Installation & Troubleshooting
- Knowledge in PABX Telephone System Installation & Troubleshooting
- Installation & troubleshooting bank repeaters Wireless Data Network (p2p connection)using Ubiquiti network including upgrade of antennas capacity
- Knowledge in Solar System installation for all repeaters including upgrade of solar setup
- Knowledge in repairing ubiquiti rocket M5 & M2 radio
- Experience repair,clone,re-config POS VeriFone VX510 & 610 model
- POS installation & troubleshooting VX670, 675,510 & 610 model including android POS
Timeline
ICT Specialist II (Communication Support)
First Consolidated Bank
06.2021 - Current
Sales/Field IT Support
All In A Box Services
02.2018 - 06.2018
Machine Operator
Manly Plastic Incorporated
08.2017 - 01.2018
High School Graduate - undefined
Bohol Northeastern Education Foundation
Elementary Graduate - undefined
Tipolo Elementary School
Bachelor of Science - Information Technology
Trinidad Municipal College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeContract WorkPart TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsWork from home optionPaid sick leaveStock Options / Equity / Profit SharingInterests
Languages
English
Advanced (C1)
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
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