Engr.
Open To Work
Jonelle Louisse Lindo
Huawei Technologies
Manila,Metro Manila
Work Preference
Job Search Status:
Open to workDesired start date:
Open to discussionDesired Job Title
Data AnalystOSS Support EngineerNetwork EngineerProject ManagerWork Type
Full TimeLocation Preference
HybridOpen to relocation:
YesSummary
Detail-oriented Data Analyst / BI Engineer specializing in telecom operations and performance management. Expertise in data extraction and transformation using SQL and DBeaver, along with building interactive Tableau dashboards for KPI tracking and incident analysis. Strong analytical skills in root cause analysis and delivering insights that enhance service quality and efficiency. Focused on automation and process optimization to support data-informed decision-making.
9
Years of experience
Work History
Cloud Core Maintenance Engineer
2 Years 6 Months- Monitored and analyzed telecom network performance using Huawei OWS, ensuring SLA compliance and delivering reliable service to clients including Smart and PLDT.
- Administered alarm incident response and service ticket processing, implementing initial troubleshooting and root cause analysis to reduce service impact.
- Analyzed and resolved equipment malfunctions, focusing on minimizing downtime and improving operational performance.
- Identified trends, anomalies, and recurring issues through comprehensive analysis of operational KPIs and performance metrics.
- Designed and optimized Tableau dashboards for comprehensive tracking of network performance incidents and SLA compliance.
- Conducted data extraction and validation processes using SQL in DBeaver, ensuring accuracy for reporting and analytical purposes.
- Optimized reporting processes through automation and regular dashboard refreshes, ensuring timely and accurate data delivery.
- Engaged with network engineers, service managers, and stakeholders to transform operational and reporting requirements into strategic insights.
- Created comprehensive SOPs and incident reports while maintaining dashboard documentation for effective process management and knowledge dissemination.
Sr. Project Engineer (WCNet Project Management)
5 Years 1 Month- Directed project planning and execution of major upgrades, ensuring alignment among technical teams to achieve project objectives.
- Created and sustained project timelines to ensure adherence to specified package and work standards.
- Managed comprehensive project coordination, encompassing engineering design, quality planning, manufacturing, installation, commissioning, and final buy-off to ensure successful project delivery.
- Developed comprehensive project plans to identify requirements and allocate resources effectively, ensuring timely sourcing of subcontract elements.
- Analyzed risks associated with projects and implemented strategic measures to effectively address identified issues.
- Coordinated production schedules to ensure deliverables met customer expectations and requirements.
- Outlined project timelines and subtasks to ensure clear tracking and presentation of progress.
- Analyzed project scope to determine optimal strategies and assign specific tasks to enhance workflow efficiency.
- Analyzed customer specifications and developed corresponding departmental actions or subcontractor orders to facilitate project execution.
- Developed and showcased precise project reports to facilitate informed decision-making.
- Applied expertise in fiber optic cable patching and testing, leveraging OTDR for precise diagnostics and quality assurance.
- Analyzed customer technical inquiries to determine required information for optimal handling.
Packet Core Network Engineer
1 Year 7 Months- Provides third level network support.
- Experience with IPv6, CGNAT and/or firewall technologies.
- Handled and has expertise on Packet Core Network Elements Such as GGSN/SGSN/MME/DRA/DNS/NMS.
- Led and assisted Projects such as Network Rollout and Expansion/ 5G Trial Testing and Deployment/ Network Virtualization.
- Responds to network incidents and network service requests.
- Prepare and maintain detailed and accurate technical documentation [ Method of Procedure (MOP) of Network information].
- Provide technical assistance to clients.
- Handles fault calls when assigned as an on-call Network Engineer.
- Collaborate with other Support Groups and Support Engineers to identify high priority issues and engage the Service Delivery and Quality teams.
- Allocate IP space and provision required subnets for each environment based on requirement.
- Develop requirements for firewall rule implementation including source and destination IPs, Ports, Transport Protocol.
Education
Bachelor of Science - Electronics And Communications Engineering
Skills
Telecom operations
Incident management
KPI analysis
SQL Data Extraction & Analysis using DBeaver
Tableau dashboard development
Data validation
Reporting automation
Cross-functional collaboration
Timeline
Cloud Core Maintenance Engineer
Huawei Technologies
03.2024 - Current
Sr. Project Engineer (WCNet Project Management)
Smart Communications Inc.
01.2019 - 02.2024
Packet Core Network Engineer
Smart Communications Inc.
06.2017 - 01.2019
University of The East- Manila
Bachelor of Science from Electronics And Communications Engineering
SEMINARS AND TRAININGS
- Microsoft Power BI Data Analyst (PL-300)
- Tableau Certified Data Analyst
- Google Data Analytics Professional Certificate
- Oracle Database SQL Certified Associate