JONEL BERNADAS
SEA FEARER
Makati City, Metro Manila
Summary
Proven Restaurant Server with a track record of enhancing customer satisfaction through exceptional service and maintaining stellar dining environments. At Carlton Hotel South Beach, significantly improved guest flow and satisfaction. Skilled in food safety and creating warm customer relationships, demonstrating both hard and soft skills crucial for hospitality excellence.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Carlton Hotel South Beach
05.2022 - 06.2024
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas for optimal guest experience.
Restaurant Server
Green Leaf Hotel and Restaurant
03.2019 - 02.2020
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
Restaurant Server
Sheppard Yatch
06.2018 - 12.2018
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Restaurant Server
La Isla Bonita
07.2014 - 10.2015
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Cultivated warm relationships with regular customers.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
Education
Bachelor of Science - Information Technology
Central Mindanao Computer School
Poblacion A M'lang Cotabato 04.2001 -
Skills
Service Quality
Order Taking
Table Setting
Food presentation
Food safety awareness
Personal hygiene
Food hygiene
Food service promotion
Customer loyalty programs
Order Management
Order Accuracy
Safe Food Handling
Food safety understanding
Timeline
Restaurant Waiter
Carlton Hotel South Beach
05.2022 - 06.2024
Restaurant Server
Green Leaf Hotel and Restaurant
03.2019 - 02.2020
Restaurant Server
Sheppard Yatch
06.2018 - 12.2018
Restaurant Server
La Isla Bonita
07.2014 - 10.2015
Bachelor of Science - Information Technology
Central Mindanao Computer School
04.2001 -