Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jonel  Larobes

Jonel Larobes

Customer Service Manager
Dauis, Bohol

Summary

Proven leader and skilled data analyst, I significantly enhanced team performance and employee motivation at Ibex Global Solutions through expert coaching and operational excellence. Mastering customer focus and influencing skills, I fostered cross-departmental collaboration and compliance, achieving notable improvements in employee satisfaction and team morale without exceeding a single numerical percentage.

Overview

8
8
years of professional experience

Work History

Team Manager

Ibex Global Solutions
09.2019 - Current
  • Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
  • Led employee relations through effective communication, coaching, training, and development.
  • Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
  • Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
  • Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
  • Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.

Dance Teacher

FILCAN
03.2018 - 06.2019
  • Taught and explained choreography by breaking down steps and demonstrating moves.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Planned routines for recitals and performances.
  • Developed strong relationships with students, encouraging them to develop self-confidence through the art of dance.
  • Handles 3 subjects: Latin American Dancesports, Modern Contemporary and Advanced Hip-hop

Office Staff Assistant

Local Government Unit
02.2017 - 08.2017

Handles Events of the City of Tagbilaran

Creates and arrange activity for culture and arts in the City of Tagbilaran

Coordinates with the office of the City Mayor and the GSO for any activities of and for the City

Education

Bachelor of Science - Bachelor in Seconday Education Major in Mathematic

Holy Name University
Tagbilaran City Bohol
04.2001 -

Skills

Performance Coaching

Customer Focus

Influencing skills

Operational Excellence

Data Gathering

Data Analysis

Accomplishments

•CEB (Coaching Effectiveness Bootcamp) Leadership Training- July to present

•ICE (Ibex Care Essential) Leadership Training – graduated last 2019

•Leadership Summit – 2020 Introduction on responsibilities as a manager

•Leadership Summit- 2021 DISC profiling and coaching effectiveness

•Leadership Summit- 2022 Leadership skills enhancement

•Leadership Summit- 2023 Performance Review and Financials (Pay to Performance)

•Leadership Summit- 2024 Leadership Accountability

•World Cruise Association Seminar – WCA affiliates

Timeline

Team Manager

Ibex Global Solutions
09.2019 - Current

Dance Teacher

FILCAN
03.2018 - 06.2019

Office Staff Assistant

Local Government Unit
02.2017 - 08.2017

Bachelor of Science - Bachelor in Seconday Education Major in Mathematic

Holy Name University
04.2001 -
Jonel LarobesCustomer Service Manager