JONEL ARVIN ABOY

• Enter and update data related to drivers, vehicles, rides/trips, payment transactions, rides history,

• Identify and correct errors, inconsistencies, missing fields.

• Maintain logs of work done, document processes and updates to data policies.

• Work with other teams (Customer Support, Driver Onboarding, Finance, Operations) to clarify and verify data inputs.
• Communicate and escalate issues where data is unclear or conflicting.
• Follow company and regulatory data protection and privacy policies.

• Handled both inbound calls and outbound transfers to help drivers with the onboarding Process.
• Informing background check status, assisting with documents, and initiating escalations as needed.
• Manage accounts and update personal information.

• Greet customers as they enter the store.
• Answer customer questions and assist with requests.
• Execute purchases and returns at the cash register while checking for accuracy.
• Resolve customer complaints and issues in a timely and professional manner.