JONEL A. ACHUELA
Angono
Summary
Skilled in outbound sales with experience in lead generation, cold calling, and customer relationship management. Strengths include persuasive communication skills, resilience under pressure, and ability to meet sales targets consistently. Noteworthy impact includes driving revenue growth by creating new business opportunities and nurturing existing client relationships.
Overview
13
13
years of professional experience
Work History
Sales Development Representative
FULL POTENTIAL SOLUTIONS
Pasig City
05.2024 - 09.2025
- Executed targeted outreach to engage potential clients and conducted timely follow-ups.
- Coordinated appointments and product demonstrations for prospective clients with sales representatives.
Outbound Sales Representative
Telus International Philippines
Quezon City
04.2018 - 05.2024
- Conducted outbound calls to engage potential clients through personalized communication.
- Enhanced product knowledge to effectively resolve customer inquiries and concerns.
Inbound Sales Representative
The Results Companies
Pasig City
10.2015 - 08.2018
- Engaged customers by actively listening and providing tailored product recommendations.
- Managed customer inquiries through phone and online platforms to ensure timely responses.
Technical Support Representative
Startek Philippines
Pasig City
03.2014 - 07.2015
- Documented technical problems and solutions in ticketing system for future reference.
- Troubleshot customer inquiries related to software and hardware issues efficiently.
Customer Service Representative
Omniglobe International
Eastwood City
01.2013 - 02.2014
- Managed customer inquiries via phone and email communication to enhance responsiveness.
- Resolved customer complaints by delivering timely solutions and support.
- Facilitated effective communication channels for customer interactions.
- Addressed customer issues promptly, ensuring high satisfaction levels.
Education
Bachelor of Science - Information of Technology
Polytechnic University of the Philippines
ManilaHigh School -
Angono National High School
Angono, RizalElementary -
Joaquin Guido Elementary School
Angono, RizalSkills
- Customer relationship management
- Cold calling
- Outbound sales
- Client onboarding
- Prospecting leads
- Effective communication
- Time management
- Active listening
- Sales forecasting
References
- Abegaye Tuvalles, Operations Manager, 09166203506
- Mark Senga, Senior Team Leader, 09175113051
- Katie Almora, Team Leader, 09178140130
Personal Information
- Age: 31
- Height: 5'11
- Weight: 140 lbs
- Citizenship: Filipino
- Place of Birth: Pasig, Metro Manila
- Date of Birth: 11/12/93
- Gender: Male
- Marital Status: Single
Timeline
Sales Development Representative
FULL POTENTIAL SOLUTIONS
05.2024 - 09.2025
Outbound Sales Representative
Telus International Philippines
04.2018 - 05.2024
Inbound Sales Representative
The Results Companies
10.2015 - 08.2018
Technical Support Representative
Startek Philippines
03.2014 - 07.2015
Customer Service Representative
Omniglobe International
01.2013 - 02.2014
Bachelor of Science - Information of Technology
Polytechnic University of the Philippines
High School -
Angono National High School
Elementary -
Joaquin Guido Elementary School