Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic
JONEL A. ACHUELA

JONEL A. ACHUELA

Angono

Summary

Skilled in outbound sales with experience in lead generation, cold calling, and customer relationship management. Strengths include persuasive communication skills, resilience under pressure, and ability to meet sales targets consistently. Noteworthy impact includes driving revenue growth by creating new business opportunities and nurturing existing client relationships.

Overview

13
13
years of professional experience

Work History

Sales Development Representative

FULL POTENTIAL SOLUTIONS
Pasig City
05.2024 - 09.2025
  • Executed targeted outreach to engage potential clients and conducted timely follow-ups.
  • Coordinated appointments and product demonstrations for prospective clients with sales representatives.

Outbound Sales Representative

Telus International Philippines
Quezon City
04.2018 - 05.2024
  • Conducted outbound calls to engage potential clients through personalized communication.
  • Enhanced product knowledge to effectively resolve customer inquiries and concerns.

Inbound Sales Representative

The Results Companies
Pasig City
10.2015 - 08.2018
  • Engaged customers by actively listening and providing tailored product recommendations.
  • Managed customer inquiries through phone and online platforms to ensure timely responses.

Technical Support Representative

Startek Philippines
Pasig City
03.2014 - 07.2015
  • Documented technical problems and solutions in ticketing system for future reference.
  • Troubleshot customer inquiries related to software and hardware issues efficiently.

Customer Service Representative

Omniglobe International
Eastwood City
01.2013 - 02.2014
  • Managed customer inquiries via phone and email communication to enhance responsiveness.
  • Resolved customer complaints by delivering timely solutions and support.
  • Facilitated effective communication channels for customer interactions.
  • Addressed customer issues promptly, ensuring high satisfaction levels.

Education

Bachelor of Science - Information of Technology

Polytechnic University of the Philippines
Manila

High School -

Angono National High School
Angono, Rizal

Elementary -

Joaquin Guido Elementary School
Angono, Rizal

Skills

  • Customer relationship management
  • Cold calling
  • Outbound sales
  • Client onboarding
  • Prospecting leads
  • Effective communication
  • Time management
  • Active listening
  • Sales forecasting

References

  • Abegaye Tuvalles, Operations Manager, 09166203506
  • Mark Senga, Senior Team Leader, 09175113051
  • Katie Almora, Team Leader, 09178140130

Personal Information

  • Age: 31
  • Height: 5'11
  • Weight: 140 lbs
  • Citizenship: Filipino
  • Place of Birth: Pasig, Metro Manila
  • Date of Birth: 11/12/93
  • Gender: Male
  • Marital Status: Single

Timeline

Sales Development Representative

FULL POTENTIAL SOLUTIONS
05.2024 - 09.2025

Outbound Sales Representative

Telus International Philippines
04.2018 - 05.2024

Inbound Sales Representative

The Results Companies
10.2015 - 08.2018

Technical Support Representative

Startek Philippines
03.2014 - 07.2015

Customer Service Representative

Omniglobe International
01.2013 - 02.2014

Bachelor of Science - Information of Technology

Polytechnic University of the Philippines

High School -

Angono National High School

Elementary -

Joaquin Guido Elementary School
JONEL A. ACHUELA