JONE JAMES ROSALES
Licensed Professional Teacher
Kananga,LEY
Summary
Proven track record in enhancing project efficiency and client satisfaction at the Department Of Science And Technology VIII, leveraging strong organizational skills and problem-solving abilities. Excelled in client communication and documentation, significantly contributing to project success and fiscal responsibility. Demonstrated leadership and analytical thinking in fast-paced environments, ensuring timely deliverables and high-quality support.
Overview
5
5
years of professional experience
Work History
Project Technical Assistant III
Department Of Science And Technology VIII
09.2021 - Current
- Enhanced project efficiency by streamlining communication between team members and stakeholders.
- Worked closely with technical teams to ensure accurate and timely deliverables, resulting in higher levels of client satisfaction.
- Tracked budget expenditures closely and provided regular updates on financial status to management, promoting fiscal responsibility within the team.
- Facilitated smooth handoffs between project phases by preparing comprehensive summary reports and conducting thorough reviews.
- Supported project managers in creating detailed project plans and schedules, resulting in timely project completion.
- Maintained strong client relationships through consistent communication updates on progress toward deliverables which enhanced satisfaction rates across all projects.
- Organized and maintained a centralized repository for all project-related documents, enhancing accessibility and knowledge sharing.
- Updated supervisor on status of projects.
REGISTRATION OFFICER I
PHILIPPINE STATISTICS AUTHORITY
10.2020 - 12.2020
- Processed application for the Philippine Identification System (PhilSys) within the Municipality of Kananga, Leyte.
- Provided necessary information to Filipinos as to why it is necessary to register in the PhilSys and educated them about the stigma accompanied by the registration to the PhilSys.
- Answered questions from registrants regarding the process of the PhilSys.
- Provided monitoring of the number of registered Filipinos to the Philippine Statistics Authority for the progress of the project.
Technical Service Representative
Concentrix
10.2019 - 12.2019
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Enhanced customer satisfaction by providing timely and effective technical support to clients.
- Offered after-hours support during critical events or high-priority escalations, demonstrating dedication to exceptional service quality.
- Assisted in the development of user manuals, product documentation, and online help resources, contributing to a more informed customer base.
Education
Bachelor of Secondary Education - Mathematics Education
EASTERN VISAYAS STATE UNIVERSITY - ORMOC
Ormoc City, Province Of Leyte, Philippines 04.2001 -
Skills
Client Communication
Business Analysis
User Support
Customer or student assistance
Administrative Skills
Documentation proficiency
Problem-solving abilities
Team Leadership
Decision-Making
Organizational Skills
Active Listening
Analytical Thinking
Languages
English
Bilingual or Proficient (C2)
Timeline
Project Technical Assistant III
Department Of Science And Technology VIII
09.2021 - Current
REGISTRATION OFFICER I
PHILIPPINE STATISTICS AUTHORITY
10.2020 - 12.2020
Technical Service Representative
Concentrix
10.2019 - 12.2019
Bachelor of Secondary Education - Mathematics Education
EASTERN VISAYAS STATE UNIVERSITY - ORMOC
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To know what is right and not to do it is the worst cowardice.
Confucius
PLAYING SPORTS
I use sports as a form of exercise and at the same time for leisure purposes. I am proficient in playing 3 sports-namely: Volleyball, Badminton, and Table Tennis.