Jonathan Theodore Dinglasan
Hospitality, Restaurateur And Service Industry
Malate Manila
Summary
Food service professional adept at FOH and BOH operations. Demonstrated team leader with excellent staff management skills.
Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Restaurant Manager with expertise in general operations management, special events, staff development and training, recruitment and vendor negotiations.
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
3
3
Languages
Work History
Restaurant Manager
Koku Food Therapy Concept Inc.
Makati
10.2018 - 08.2023
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Carefully interviewed, selected, trained, and supervised staff.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Motivated staff to perform at peak efficiency and quality.
Mayoral Assistant
Municipality Of San Pascual, Batangas
San Pascual, Batangas
02.2018 - 09.2018
- Answered high volume of phone calls and email inquiries.
- Wrote reports, executive summaries and newsletters.
- Created and managed office systems to efficiently deal with documentation.
- Coordinated events and worked on ad hoc projects.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Filed paperwork and organized computer-based information.
- Volunteered to help with special projects of varying degrees of complexity.
Restaurant Manager
Nomads BBQ And Refuge Inc.
Makati City
07.2017 - 12.2017
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Restaurant Manager
Serious Food Group Inc.
Pasig City
12.2015 - 04.2017
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Correctly calculated inventory and ordered appropriate supplies.
Technical Support Specialist
Convergys Philippines
Mandaluyong City
12.2014 - 12.2015
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Resolved technical support inquiries per day.
- Researched product and issue resolution tactics to address customer concerns.
- Identified potential sales and cross-selling opportunities and informed supervisor.
Restaurant Waiter
Meatplus Specialists Philippines Inc.
San Juan City
02.2011 - 03.2014
- Cultivated warm relationships with regular customers.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Greeted new customers, discussed specials, and took drink orders.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Trained new servers on restaurant policies and procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
High School Diploma -
Makati Integrated Christian Academy
Makati City, Philippines 03.2008 - 03.2011
High School Diploma -
La Salle Greenhills
San Juan City, Philippines 01.1997 - 03.2003
Skills
Performance improvement
Timeline
Restaurant Manager
Koku Food Therapy Concept Inc.
10.2018 - 08.2023
Mayoral Assistant
Municipality Of San Pascual, Batangas
02.2018 - 09.2018
Restaurant Manager
Nomads BBQ And Refuge Inc.
07.2017 - 12.2017
Restaurant Manager
Serious Food Group Inc.
12.2015 - 04.2017
Technical Support Specialist
Convergys Philippines
12.2014 - 12.2015
Restaurant Waiter
Meatplus Specialists Philippines Inc.
02.2011 - 03.2014
High School Diploma -
Makati Integrated Christian Academy
03.2008 - 03.2011
High School Diploma -
La Salle Greenhills
01.1997 - 03.2003
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