Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Jonathan David Villaflor

Jonathan David Villaflor

Taguig, Metro Manila

Summary

• Possesses good interpersonal and communication skills

• Proven effective leadership

• Has zest in learning, high stress tolerance and commitment to work

• Proficient in internet and Ms Office applications

Overview

7
7
years of professional experience
1
1
Certification

Work History

Operations Processor

Wells Fargo
03.2022 - Current
  • Payment investigator for USD and FX transactions. Handling payment related inquiries from our customer and other financial institutions. (Correspondent Bank Charges, Return of Funds, Reversal, Amendment, Cancellation, and Beneficiary claims non-receipt)
  • Help with operations Nostro management - making sure Nostro entries are clear and matched which includes investigation of open debit and credit entries.
  • Verifying outgoing USD and FX related entries from onshore and Manila investigators. This includes checking /verifying outgoing SWIFT messages, FED WIRE/Messages, MT103 Resend, MT202 cover resend.
  • Serves as Subject matter expert and first level of support for our customer and other Financial Institution escalations.


CES Supervisor Expense Audit / Invoice Capture

SAP Concur Philippines
09.2019 - 08.2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Provided coaching and feedback to team members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for team members, identifying areas of improvement and guiding professional development plans.

Subject Matter Expert Expense Audit

SAP Concur Philippines
07.2019 - 09.2019
  • Developed effective training materials for diverse audiences, resulting in improved skillsets and increased productivity.
  • Serves as liaison for operations, client services, and quality & training team.
  • Conducted error reviews for multiple teams and serves as first level of support.
  • Provide recommendation for process improvement and standard operating procedure revision.

CES Associate Expense Audit - Auditor I & II

SAP Concur Philippines
10.2017 - 06.2019
  • Validated documents such as receipt, invoices, hotel folio, excel reports, and other documents related to expense reports.
  • Compliance check - Reject or approve expense reports in accordance to company's expense policy.
  • VAT and Australian tax validation.

Technical Support Representative

Sykes Asia Inc.
05.2017 - 10.2017
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Researched product and issue resolution tactics to address customer concerns.

Education

Bachelor of Arts - Christian Education

PHILIPPINE INTERNATIONAL COLLEGE
Antipolo City Philippines
03.2017

Skills

  • Process Management
  • Problem-Solving
  • Attention to Detail
  • Operational Efficiency
  • Payment Processing

Certification

  • Licensed Professional Teacher
  • SWIFT ISO Masterclass and Certification

Timeline

Operations Processor

Wells Fargo
03.2022 - Current

CES Supervisor Expense Audit / Invoice Capture

SAP Concur Philippines
09.2019 - 08.2021

Subject Matter Expert Expense Audit

SAP Concur Philippines
07.2019 - 09.2019

CES Associate Expense Audit - Auditor I & II

SAP Concur Philippines
10.2017 - 06.2019

Technical Support Representative

Sykes Asia Inc.
05.2017 - 10.2017

Bachelor of Arts - Christian Education

PHILIPPINE INTERNATIONAL COLLEGE

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Jonathan David Villaflor