Jonathan Benjamin Matignas
Technical Help Desk Analyst
Manila
Summary
I have been in the BPO industry for more than a decade already which means that I have amassed a ton of skill sets and experience. I have handled different accounts and catered to different types of people since I have interacted with both end-users and clients.
I am driven and thirsty to learn new things which can then lead to better customer interaction and service. It gives me a sense of satisfaction when I resolve a customer's issue in a quick and efficient manner.
Overview
7
7
years of professional experience
Work History
Technical Help Desk Analyst
Atos Philippines / Webhelp
Manila
11.2017 - Current
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked flexible hours across night, weekend and holiday shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Helps resolve our user’s P1 and P2 concerns to ensure that production is always up and running.
- Troubleshoots both hardware and software-related issues.
- Basic understanding of Restaurant File Maintenance (RFM).
- Creates escalation tickets if further assistance is needed.
Technical Support Representative
Eperformax
Manila
01.2017 - 06.2017
- Helped resolve our customers’ ADSL-related concerns.
- Building up the value of our products and services was required.
Technical Support Representative/Customer Service Specialist
Telstra
Manila
08.2015 - 09.2016
- Assisted with updating technical support best practices for use by team.
- Moving a customer’s service from one place to another.
- Aiding with bill-related concerns such as bill explanation, adjustments and account details modification.
- Performed troubleshooting steps to resolve tech-related concerns.
Education
Associate of Science - Computer Science And Programming
Internation Center For Computer Sciences
Manila 04.2002 - 04.2002
Skills
Help desk operations
undefinedTimeline
Technical Help Desk Analyst
Atos Philippines / Webhelp
11.2017 - Current
Technical Support Representative
Eperformax
01.2017 - 06.2017
Technical Support Representative/Customer Service Specialist
Telstra
08.2015 - 09.2016
Associate of Science - Computer Science And Programming
Internation Center For Computer Sciences
04.2002 - 04.2002
Computer and mobile games
I have been a gamer since I was a kid, I strongly believe that it contributed to my decision in working for a tech-based field. Just like in games, the main character is faced with different adversities which he needs to overcome, I think being a tech somehow makes me do that in real life.
Computer and mobile games
I have been a gamer since I was a kid, I strongly believe that it contributed to my decision in working for a tech-based field. Just like in games, the main character is faced with different adversities which he needs to overcome, I think being a tech somehow makes me do that in real life.
Similar Profiles
Margaret "Maggie" GonzalezMargaret "Maggie" Gonzalez
IT Service Desk Supervisor at WebHelp (ATOS Client Partner)IT Service Desk Supervisor at WebHelp (ATOS Client Partner)
Hannah Rubelle ZamoraHannah Rubelle Zamora
IT Helpdesk Analyst at Webhelp Philippines IncIT Helpdesk Analyst at Webhelp Philippines Inc
Jeanette Anne Dongga-asJeanette Anne Dongga-as
Team Leader at Concentrix + Webhelp PhilippinesTeam Leader at Concentrix + Webhelp Philippines