JONATHAN TAMBWE MBAYO
French Bilingual
Taguig CITY
Profil professionnel
To use my strong communication, bilingual skills and technical support experience to contribute to the innovation culture of your company.
Cell Phone: 09260330785
Vue d'ensemble
5
5
years of professional experience
4
4
years of post-secondary education
Expérience professionnelle
Assistant Technical Support Manager
Baki Logistic
12.2021 - 04.2024
- Keep computer systems running smoothly and ensure users get the maximum benefit from them;
- Install and configure computer hardware operating systems and applications
- Monitor and maintain computer systems and networks;
- Provide support in face-to-face capacity, over the phone or via remote desktop soft-ware, helping staff or clients to set up systems or resolve issues;
- Set up new user's account and profiles and deal with password issues;
Financial Customer Service B2B & B2C
Vodacom Corporate Park
, DR Congo
08.2021 - 05.2022
- As a part time job, I was responding customers' inquiries through various communication channels including phone calls and email regarding registration of their sim card for all the new customers;
- Generate monthly report of unpaid debt, overdue to the Management on the status of the account for each customer and suggest some actions to take with clear notes on the account.
- Making outbound calls to post-paid customers and related companies to remind them of their monthly payment and overdue.
- Disconnect customers with overdue balance and reconnect customers who pay the reconnection fees and clear the outstanding balance.
- Part time
Solar Sales Representative
Nexus Contact Centre
01.2019 - 07.2021
- Build and maintain a strong relationships with customers by providing exceptional customer service throughout the sales process and addressing any post-sales inquiries or concerns.
- Educate Customers on the advantages of solar energy, including cost savings, environmental benefits and available incentives or rebates;
- Present proposals to customers, address their questions and concerns, and negotiate term to secure contracts;
- Assist customers in completing necessary paperwork and contracts for solar system installation, financing, and incentive.
Formation
Bachelor of Science - Network and Computer Systems
SUPTECH University
08.2016 - 07.2020
Compétences
- Good communication skills in French and English
- Ability to work in a fast-paced environment with minimum supervision
- Great team player
- Good sense of collaboration
- Self-learner
- Disciplined
- Result driven
Informations complémentaires
- Passion for [Sport]
Passion for foreign cultures
Personnalisé
- Certificate in Telemarketing skills (Sales, Customer Relation Management), 3/s training, Tunis, 2020
- English Certificate, The Visa Center, Lubumbashi, Dr Congo
- Microsoft Word, Excel basic, PowerPoint, Outlook
Langues
English
French
Frise chronologique
Assistant Technical Support Manager
Baki Logistic
12.2021 - 04.2024
Financial Customer Service B2B & B2C
Vodacom Corporate Park
08.2021 - 05.2022
Solar Sales Representative
Nexus Contact Centre
01.2019 - 07.2021
Bachelor of Science - Network and Computer Systems
SUPTECH University
08.2016 - 07.2020
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