Summary
Overview
Work History
Education
Skills
Place Of Birth
Height
Weight
Spouse Full Name
Father's Name
Mother's Name
Key Qualifications
Personal Information
References
Timeline
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Jonathan Springael

Jonathan Springael

Cabin Steward
Taguig City

Summary

Accomplished Cabin Steward offering over 20 years in international cruise ship industry. Hardworking and passionate job seeker. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
2
2
years of post-secondary education

Work History

Cabin Steward - P & O Cruises

Magsaysay Maritime Corporation
07.2016 - 11.2023
  • Cleaning of guest rooms such as, penthouse, owner suites, to standard rooms as assigned
  • Cleaned room and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, countries, and floor surfaces
  • Striped and made beds, and changed bed linens
  • Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves
  • Refilled amenities, linens and supplies in visitor room
  • Adhered to cleaning measures and instructions for use of chemicals and cleaning agents.
  • Maintained inventory of cabin supplies and amenities, replenishing items as needed for guest comfort.
  • Assisted in conducting safety drills for passengers during embarkation, ensuring all guests understood emergency procedures and felt confident in their safety onboard.
  • Enhanced guest satisfaction by providing exceptional room cleaning and maintenance services.
  • Demonstrated excellent communication skills when interacting with guests from diverse backgrounds and cultures.
  • Contributed to the overall success of cruise voyages by delivering outstanding customer service experiences consistently throughout each journey.
  • Supported fellow stewards in times of increased demand or staff shortages, maintaining high-quality service levels under pressure.
  • Identified areas for improvement in cabin cleaning processes, implementing changes that led to increased efficiency without compromising quality standards.
  • Ensured timely room turnovers for incoming guests by working efficiently and adhering to tight schedules.
  • Addressed passenger queries and concerns promptly, ensuring a positive onboard experience.
  • Handled special requests from passengers professionally, demonstrating adaptability and problem-solving skills.
  • Promoted safe practices among crew members by adhering to safety procedures at all times.
  • Received multiple commendations from supervisors for exceptional performance in meeting and exceeding passenger expectations.
  • Collaborated with team members to maintain consistently high cleanliness standards across all cabins.
  • Conducted thorough inspections of cabins post-cleaning, guaranteeing adherence to company quality standards.
  • Participated in ongoing training programs provided by cruise line, constantly expanding knowledge of industry best practices.
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.

State Room Steward - Norwegian Cruise Lines

CF Crew Sharp Management Inc.
04.2005 - 12.2015
  • Cleaning of the guest rooms such as, penthouse, owner suites, to standard rooms as assigned
  • Cleaned room and bathroom accessories such as bathtub, mirrors, tiles, toilet, sink, walls, countries, and floor surfaces
  • Striped and made beds, and changed bed linens
  • Carefully dusted all furnishings, pictures, drawers, window ledges, and shelves
  • Refilled amenities, linens and supplies in visitor room
  • Signed for room keys, retrieved, pushed to assigned rooms and restocked heavy cart
  • Adhered to cleaning measures and instructions for use of chemicals and cleaning agents.

Utility Hotel - Orient Lines

Magsaysay Maritime Corporation
02.2001 - 04.2005
  • Daily cleaning of the crew area
  • Shampoos and vacuums carpet and furniture as needed
  • Washes windows, walls and ceilings as needed
  • Empties litter bins and ash urns constantly and keeps areas clean at all times
  • Services restrooms and maintains cleanliness and orderliness
  • Polishes brass, handrails and fixtures as needed
  • Dusts assigned work areas daily
  • Cleans glass doors daily
  • Offers all possible assistance to guest
  • Maintains all cleaning equipment in good working order
  • Keeps chemical and cleaning lockers clean and orderly
  • Reports any loss or damage of linen, furniture, fixtures and equipment.

Education

Associate of Science - Associate in Marine Engineering

Philippine Maritime Institute
Manila, Philippines
01.1988 - 03.1990

Skills

Guest Relations

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Place Of Birth

Montalban Rizal

Height

6'1

Weight

160 lbs

Spouse Full Name

Marie Christie T. Springael

Father's Name

Queruben Springael

Mother's Name

Carmelina Springael

Key Qualifications

  • Over 20 years of experience as a Cabin Steward in the Housekeeping Dept. in a world class cruise ship.
  • Comprehensive knowledge of working in the international cruise ship hotel industry.
  • Possess excellent guest service, oral and written communication skills.
  • Knowledge of chemical cleaning agents and operation of different cleaning equipment.
  • Available to work on a flexible schedule.

Personal Information

  • Gender: Male
  • Nationality: Filipino
  • Marital Status: Married
  • Religion: Catholic

References

Available on request

Timeline

Cabin Steward - P & O Cruises

Magsaysay Maritime Corporation
07.2016 - 11.2023

State Room Steward - Norwegian Cruise Lines

CF Crew Sharp Management Inc.
04.2005 - 12.2015

Utility Hotel - Orient Lines

Magsaysay Maritime Corporation
02.2001 - 04.2005

Associate of Science - Associate in Marine Engineering

Philippine Maritime Institute
01.1988 - 03.1990

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