Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Jonathan Sison

Marikina City, Metro Manila,00

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

Telesales-training
02.2023 - 05.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Choreographer

Dance Theme Academy
10.2011 - 08.2020
  • Adapted choreography as needed based on performer abilities or technical limitations of venues.
  • Choreographed performances for individuals and groups.
  • Composed sequences of steps and moves for dancers.
  • Developed new choreography for shows and organized rehearsals with team members.

Production Crew Member

Production Department
04.2016 - 05.2016

Education

Bachelor of Science - Marketing Management

TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES
Quezon City, Metro Manila, Philippines
06.2011

High School Diploma -

NANGKA HIGH SCHOOL
Marikina City, Metro Manila, Philippines
04.2010

Skills

Dancing

Timeline

Customer Service Representative

Telesales-training
02.2023 - 05.2024

Production Crew Member

Production Department
04.2016 - 05.2016

Choreographer

Dance Theme Academy
10.2011 - 08.2020

Bachelor of Science - Marketing Management

TECHNOLOGICAL INSTITUTE OF THE PHILIPPINES

High School Diploma -

NANGKA HIGH SCHOOL

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Jonathan Sison