Jonathan Quito
Bacolor, Province Of Pampanga
Summary
Dynamic professional with a proven track record in customer service excellence and team leadership at Craze Online Shop and Society Lounge Resto Bar. Skilled in resolving complaints, enhancing customer loyalty, and training staff, showcasing exceptional customer service abilities and inventory management. Achieved increased customer satisfaction through outstanding service and meticulous attention to detail.
Offering blend of interpersonal skills and willingness to learn and grow within customer service leadership role. Delivers solid understanding of customer service principles and effective communication techniques. Ready to use and develop problem-solving and team-building skills in [Desired Position] role.
Overview
11
11
years of professional experience
Work History
Customer Service
Craze Online Shop
11.2020 - 01.2025
- Provided exceptional customer service by promptly resolving issues and complaints.
- elivered exceptional customer service through prompt resolution of passenger inquiries.
- Trained new hires on customer service policies and procedures.
- Anticipated guests' needs and delivered excellent customer service.
- Delivered exceptional customer service, addressing client inquiries and resolving issues promptly.
- Provided excellent customer service, resolving concerns promptly and professionally.
Head Bartender
Society Lounge Resto Bar
05.2014 - 10.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
Education
Hotel, Motel, And Restaurant Management
Holy Angel University
Angeles City, Province Of Pampanga, PhilippinesSkills
- Customer service advocacy
- Customer service abilities
- Customer service expertise
- Inbound customer service
Timeline
Customer Service
Craze Online Shop
11.2020 - 01.2025
Head Bartender
Society Lounge Resto Bar
05.2014 - 10.2020
Hotel, Motel, And Restaurant Management
Holy Angel University
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