Jonathan Phoa

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness, and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Used critical thinking to break down problems, evaluate solutions, and make decisions.
• HIPPA trained
• PHI trained
• Knowledgeable with insurance eligibility check and medical necessity
• SR auditing
• Qualtrics auditing
• QA talks with new hires
• Global calibration
• Regular audit allocations
• Coaching for enhancement
• Regular call requirements

* Stocks Analysis

* Sales

* Customer service

• Mentored junior team members, providing guidance on project execution and subject matter expertise.
• Mentored junior team members, contributing to their professional growth and development.
• Support for emails, website, whm, ssh
• Account management (SR)
• Billing
• Reseller Split
• Domain transfer
• Escalation 2