JONATHAN NARZOLES
Calamba, Province of Misamis Occidental
Summary
Over 15 years of experience in IT Management and system support administrator. Possesses strong leadership skills and expertise in delivering leading edge solution that meet business requirements. Looking to leverage my knowledge and experience into a new line of Industry.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior IT Manager Technical Operation
Bloomberry Resort and Casino
07.2025 - Current
- Led IT infrastructure projects, enhancing system performance and reliability.
- Managed cross-functional teams to implement strategic technology solutions.
- Developed and executed IT policies, ensuring compliance with industry standards.
- Streamlined software deployment processes, reducing downtime and improving user satisfaction.
Senior IT MANAGER
Shang Software Solution/Mansion88
01.2010 - 06.2025
- Ensures technical platforms and services are operational 24/7 and well maintained according to agreed levels of operations in line with agreed budget.
- Ensures required technical resources and services must be available to enable delivery of projects, services according to well defined, understood and agreed plans and requirements. Technical resources are mostly people resources, but also cover tools, techniques, standards, and processes associated with the relevant technical specialties.
- Act as business partner to understand and deliver business related needs.
- Design and implement roadmap for IT Operations to support all IT activities and services.
- Completed Project
- Live Dealer streaming
- Design and construction of new live studios
MIS Support
Gothong Southern Shipping lines
Manila
01.2010 - 01.2010
- Overall system administrator regarding network communication, hardware, and software problems.
- Project manager and facilities coordinator.
- Recommend old units for repair, upgrading or disposal.
- Maintain software licenses and hardware purchasing records, service and maintenance records for company’s IT equipment.
- Support users in the use of computer equipment by providing necessary trainings and advice.
- Set-up CCTV and daily capturing of container yard images.
- Monitor helpdesk ticket and network connectivity status.
- Basic pabx set up and monitoring.
- Handle windows active directory 2008 and Fortinet firewall.
Technical Support
The Brain Computer Corporation
San Juan
01.2003 - 01.2006
- Project manager and coordinator for TV production, commercial and live event.
- Electronics and computer technician.
- Audio and Video system Integrator engineer.
- Audio Visual field support lead technician.
- Set-up, maintain and troubleshoot and maintain computer related connectivity for onsite job projects and operations.
- Administer active directory 2003 Server.
- Repair, upgrade and install hardware and software.
- Support and assist the needs of clients in various hotels, offices, business institutions and other big event venues.
- Managed multiple tasks in a team for the design of Audio-Video Systems.
- CCTV PTZ set up configuration and online monitoring.
- Support users in the use of computer and other equipment.
Education
Bachelor of Science - Information Management
Technological Institute of Phil
Manila01.2010
Electronics Technician -
Samson College Manila
MANILA01.2002
Skills
- Analytical thinking, planning
- Strong communication
- Tolerant and flexible
- Organization and prioritization
- Problem solving
- Team leadership
- SAP Business one 881and MYOB Administrator
- Able to understand and translate electronic system and diagram
- Able to understand, manage and translate electrical diagram
- Manage Administer MSSQL 2008 & MSSQL 2012
- Create crystal report programming
- Web Developer using PHP MYSQL, Joomla & Word press
- Risk management assessment
- Tier I, Tier II & Tier3 escalation& resolution
- Nagios, Zenoss Network Monitoring
- Proficient in Windows 2k3 & 2008 AD
- Administer, optimize and Monitor 100 streaming servers
- Solid understanding of application development, computer programming and architecture design
- Computer troubleshooting, OS Setup and Configurations
- Manage network hardware and equipment including router and switches
- Structured cabling
- CCTV installer and integrator
Accomplishments
-Completed different studio from Philippines and Romania
- Completed M88 Office migration from Philippines to Georgia
- Solaire Online Studio tables setup and gameshow
- Successfully Handle Romania IT and Studio operation
- Solaire Online gaming IT savings cost around 14M php
Certification
- ITIL V3 Foundation / 2017 Axelos
- IT Security / 2017 ICDL Asia
- Technology Specialist / 2013 Microsoft
- Certified Professional / 2009 Microsoft
AWARDS
Employee of the Year / 2015, Employee of the Month / 2012
TRAININGS
- Effective leadership skills / 2019 PTTC
- Structured Network Cabling / 2019 I.Tlectual Manila
- ITIL V3 bootcamp / 2017 FIT Academy Makati
- SAP B1 implementation / 2015 FIT Academy Makati
- Subject matter expert / 2015 Makati
- Windows 2k3 Administration / 2010 Makati
- CCNA bootcamp / 2010 Makati
Timeline
Senior IT Manager Technical Operation
Bloomberry Resort and Casino
07.2025 - Current
Senior IT MANAGER
Shang Software Solution/Mansion88
01.2010 - 06.2025
MIS Support
Gothong Southern Shipping lines
01.2010 - 01.2010
Technical Support
The Brain Computer Corporation
01.2003 - 01.2006
Bachelor of Science - Information Management
Technological Institute of Phil
Electronics Technician -
Samson College Manila