Jonathan Mongcupa
Tagbilaran City,Bohol
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Security Officer
Office For Transportation Security
Panglao, Bohol
11.2018 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
Food Service Staff Member
Alona Kew White Beach Resort
Panglao, Bohol
12.2020 - 01.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Customer Service Agent
Cebu Pacific Air
Tagbilaran City, Bohol
11.2015 - 10.2018
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Graphics Designer
Martin Vega Web Design
Tagbilaran City, Bohol
01.2014 - 02.2015
- Put together videos for social media, advertising, and informational purposes.
- Contributed design ideas in early planning stages with customers and project managers.
- Created digital image files for use in digital and traditional printing methods.
Layout Artist
Express Card
Manila City, Philippines
08.2012 - 12.2013
- Created logos, illustrations and typography for various organizations.
- Developed graphics and visual content for company identification cards.
- Implemented feedback and suggestions from clients to improve designs.
Call Center Agent
Qualfon
Cebu City, Philippines
03.2011 - 02.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Addressed customer account discrepancies and concerns.
Sales Representative
Unlimited Network Of Opportunities
Tagbilaran City, Bohol
04.2009 - 06.2011
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Managed customer accounts to secure customer satisfaction and repeat business.
Service Crew Member
Jollibee
Panglao, Bohol
06.2005 - 12.2006
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Cooked, prepared and bagged food for customers.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
Education
Hotel, Motel, And Restaurant Management
Holy Name University
Tagbilaran City, Bohol 06.2003 - 10.2006
Information Technology
STI College
Tagbilaran City, Bohol 06.2007 - 04.2009
Skills
Safety and security
Food preparation procedures
Safe handling standards
Order delivery practices
Food preparation and safety
Sales expertise
Hospitality service expertise
Timeline
Food Service Staff Member
Alona Kew White Beach Resort
12.2020 - 01.2022
Security Officer
Office For Transportation Security
11.2018 - Current
Customer Service Agent
Cebu Pacific Air
11.2015 - 10.2018
Graphics Designer
Martin Vega Web Design
01.2014 - 02.2015
Layout Artist
Express Card
08.2012 - 12.2013
Call Center Agent
Qualfon
03.2011 - 02.2012
Sales Representative
Unlimited Network Of Opportunities
04.2009 - 06.2011
Information Technology
STI College
06.2007 - 04.2009
Service Crew Member
Jollibee
06.2005 - 12.2006
Hotel, Motel, And Restaurant Management
Holy Name University
06.2003 - 10.2006