Jonathan Mongcupa
Tagbilaran City,Bohol
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in any position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Security Officer
Office For Transportation Security
Panglao, Bohol
11.2018 - Current
- Worked flexible hours across night, weekend and holiday shifts.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Reported suspicious activities and persons to law enforcement.
Food Service Staff Member
Alona Kew White Beach Resort
Panglao, Bohol
12.2020 - 01.2022
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Learned other teammates' work tasks to train as backup.
Customer Service Agent
Cebu Pacific Air
Tagbilaran City, Bohol
11.2015 - 10.2018
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Graphics Designer
Martin Vega Web Design
Tagbilaran City, Bohol
01.2014 - 02.2015
- Put together videos for social media, advertising, and informational purposes.
- Contributed design ideas in early planning stages with customers and project managers.
- Created digital image files for use in digital and traditional printing methods.
Layout Artist
Express Card
Manila City, Philippines
08.2012 - 12.2013
- Created logos, illustrations and typography for various organizations.
- Developed graphics and visual content for company identification cards.
- Implemented feedback and suggestions from clients to improve designs.
Call Center Agent
Qualfon
Cebu City, Philippines
03.2011 - 02.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Addressed customer account discrepancies and concerns.
Sales Representative
Unlimited Network Of Opportunities
Tagbilaran City, Bohol
04.2009 - 06.2011
- Trained and mentored new sales representatives.
- Developed and delivered engaging sales presentations to convey product benefits.
- Managed customer accounts to secure customer satisfaction and repeat business.
Service Crew Member
Jollibee
Panglao, Bohol
06.2005 - 12.2006
- Measured and recorded storage temperatures for frozen, cold and hot items.
- Verified freshness of food and ingredients by checking for quality, keeping track of new and expired items and rotating stock.
- Kept all prep areas clean by sweeping, mopping and washing down counters.
- Cooked, prepared and bagged food for customers.
- Assisted other team members to achieve goals.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Stocked shelves to organize aisles in assigned department.
Education
Hotel, Motel, And Restaurant Management
Holy Name University
Tagbilaran City, Bohol 06.2003 - 10.2006
Information Technology
STI College
Tagbilaran City, Bohol 06.2007 - 04.2009
Skills
Safety and security
undefinedTimeline
Food Service Staff Member
Alona Kew White Beach Resort
12.2020 - 01.2022
Security Officer
Office For Transportation Security
11.2018 - Current
Customer Service Agent
Cebu Pacific Air
11.2015 - 10.2018
Graphics Designer
Martin Vega Web Design
01.2014 - 02.2015
Layout Artist
Express Card
08.2012 - 12.2013
Call Center Agent
Qualfon
03.2011 - 02.2012
Sales Representative
Unlimited Network Of Opportunities
04.2009 - 06.2011
Information Technology
STI College
06.2007 - 04.2009
Service Crew Member
Jollibee
06.2005 - 12.2006
Hotel, Motel, And Restaurant Management
Holy Name University
06.2003 - 10.2006
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