Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies
Timeline
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Jonathan Masong

Jonathan Masong

Assistant Store Manager
Cebu City, Province Of Cebu

Summary

Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Assistant Manager (Store)

Star Appliance Center, Inc. (SM Appliance)
11.2023 - Current


  • Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Senior Operations Manager

Gaisano Brothers Merchandising Inc.
04.2023 - 10.2023
  • Company Overview: Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A
  • Handled and oversee all categories/departments of supermarkets which covers all Food categories, Non Food and Fresh
  • Handled and oversee categories/department of Department Store which covers Footwear, Inner Wear(Men and Women), Bags and Luggages, Mens Tops and Bottoms, Mens Accessories, Linen and Textiles, Hardware and Plasticware, Appliances and Furniture, Women's Top and Bottoms, Women's Accessories, Sportswear, School and Office Supplies, Home Decor, Kitchenwares
  • Oversee non-selling departments such as Receiving and Warehouse, Cashiering and Treasury, Inventory Department, Customer Service And Business Center/Bills Payment, Housekeeping, Visual Display
  • Ensures sufficient stock level of both supermarket and department stores
  • Checking of bad order within allowable amount or percentage to sales
  • Ensures execution of approved visual display merchandising
  • Oversee accuracy of grocery and department store inventory as well the execution of physical counts
  • Ensures replenishment of display area following approved planogram.
  • Execution of merchandising guidelines and marketing's promotion and activities to boost sales
  • Ensures availability and enough manpower that covers all department both selling area and non-selling (support and back office)
  • CapEx and OpEx monitoring within allowable budget
  • Oversee fixed asset and supplies monitoring and inventories.
  • Collaborates and communicates with Head Office for store operations needs and concerns
  • Plan, implement and monitor the operational strategy of stores handled.
  • Train and onboard new employees
  • Set up and monitor store KPIs
  • Ensure compliance with the company’s policies and operational guidelines
  • Identify operational bottlenecks and suggest solutions for improvement
  • Create reports for upper management
  • Evaluate performance using key metrics and address issues to improve it
  • Assist upper management in decisions for expansion or acquisition
  • Double hatting with Project Management which provides solutions to issues on process, policies (SOPs) and memorandum
  • Ensures execution by Store operations personnel of the improved process
  • Document the process/SOPs through the use of MS Visio or Google Diagram
  • Communicate with Operations audit for continuous usage and compliance. Collaborate with audit for checklist creation and audit plans
  • Coordinate with HR people learning and development for the creation of training modules and employee readiness trainings for the new or improved process
  • Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A

Jr. Consultant

Prince Retail Group of Companies
10.2019 - 04.2023
  • Company Overview: Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A
  • Handled projects which covers store operation, supermarket and department store processes and procedures such Store Receiving and Transfers, New Store Organizational Structure, Price Events And Execution, Supermarket Near Expiry and Markdown Process, Merchandiser Availability and more.
  • Spearhead project, which provides solutions to the company's challenges in terms of processes, practices and standards. Responsible for the overall aspects of the project/initiative and solutions (with or without automation) from planning to implementation until aftercare/sustainability stage.
  • Identifies the problem, objectives and scope with Target achievement (clearly defining the Financial Payback or Time Savings Efficiency or Employee Productivity and the like).
  • Participates in data gathering through DILO, MCS, PDCA, Root Cause Analysis and FishBone Diagram etc. to identify solutions of the project.
  • Map, analyze, and document processes. Responsible for understanding and gathering what is needed by the involved departments during the planning and focus process phases
  • Review processes and provide improvement, which has financial and operational impact.
  • Spearheads the meeting and act as 2-way feedback channel
  • Provides a detailed management control system and creates a process for approval.
  • Collaborates with Department Managers, Regional and Area Managers for the data, proposals, process/memorandum, procedures, work instructions on different company projects such as Store inventories, Price Discrepancy Issues, Process Automation, Company Organizational Structures, Retail Merchandising Processes, and Store Operations Processes.
  • Monitors compliance of the project before project turnover to specific departments.
  • Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A

Supermarket Supervisor

Prince Retail Group of Companies
08.2018 - 10.2019
  • Company Overview: Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A
  • Monitoring of replenishment and months of supply.
  • Attainment of high Stocks Service Level of 95% or good stock availability and share of shelves.
  • Achieve sales, margin target and sales floor productivity
  • Implements and executes bundling supports and merchandising plans, share of shelves
  • Monitors Bad Order allowance were on track below 0.3% versus sales.
  • Monitors daily functionalities of manpower to achieve high growth in sales and maximization.
  • Generally attain high productivity per business units/ categories per square meters of sales floor through 3S (stocks, sales and service).
  • People management through mentoring, coaching and ensure necessary information has been cascaded.
  • Monitor compliance to company rules, regulations and standards.
  • Acted as store 2nd man which monitors over all store functions in the absence of Store Operations Manager.
  • Coordinates with Merchandising and other corporate departments for any concerns Related to Suppliers, Stocks Replenishment, Data and Pricing and Merchandising Executions.
  • Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A

Department Store Supervisor

Prince Retail Group of Companies
04.2018 - 08.2018
  • Company Overview: Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A
  • Monitoring of replenishment and months of supply.
  • Attainment of high Stocks Service Level of 95% or good on stock availability and share of shelves.
  • Achieve sales, margin target and sales floor productivity
  • Implementation and executions of bundling supports and merchandising plans, share of shelves
  • Ensures that Bad Order allowance was on track below 0.3% versus sales.
  • Monitors daily functionalities of manpower to achieve high growth in sales and maximization.
  • Attain high productivity per business units/ categories per square meters of sales floor through 3S (stocks, sale and service).
  • People management through mentoring, coaching and ensure necessary information has been cascaded.
  • Monitors compliance to company rules, regulation and standards.
  • Coordinates with Merchandising and other corporate departments for any concerns Related to Suppliers, Stocks Replenishment and Merchandising Executions.
  • Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A

Food and Beverage Supervisor

Metro Retail Stores Group Inc.
07.2013 - 03.2018
  • Company Overview: Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A
  • Achieve sales and margin target monthly.
  • Responsible for forecasting orders of products for the selling area, systematized ordering and checking of deliveries.
  • Includes daily checking and monitoring following FIFO, maintaining and checking the cleanliness and orderliness of the area, proper staffing and organizing of manpower in rendering maximum customer service conducive to customer's patriotic dining, maintaining qualitative and quantitative standard.
  • Submission of required reports.
  • Assisting customer orders, and most of all attaining impressive sales growth percentage in order to achieve imposed sales targets.
  • Monthly P&L computation per department.
  • People management through mentoring, coaching and ensure necessary information has been cascaded.
  • Monitors compliance to company rules, regulations and standards.
  • Monitors the cleanliness and orderliness of the dining area, display shelves and modules, kitchen, storage and production. Ensures stocks availability in a daily basis.
  • Coordinates with Merchandising and other corporate departments for any concerns Related to Suppliers, Stocks Replenishment and Merchandising Executions.
  • Industry: Retail/Merchandise, Specialization: Sales-Retail/General, Website: N/A

Operation Supervisor

CGA Mountain Resort
06.2012 - 06.2013
  • Company Overview: Industry: Hotel/Tourism, Specialization: Hospitality/Tourism, Website: N/A
  • Oversee overall resort operations covering Front Office and Reservations, F&B and Purchasing, Accounting and Treasury, Housekeeping and Maintenance, Events Management, Restaurant and Function Rooms
  • Ensures rooms availability readiness in a daily basis
  • Includes daily checking and monitoring following FIFO, maintaining and checking the cleanliness and orderliness of the area, proper staffing and organizing of manpower in rendering maximum customer service conducive to customer's patriotic stay in the resort
  • Submission of required reports.
  • Assists customer orders, and most of all attaining impressive sales growth percentage in order to achieve imposed sales targets.
  • Monthly P&L computation per department.
  • People management through mentoring, coaching and ensure necessary information has been cascaded.
  • Monitors compliance to company rules, regulations and standards.
  • Monitors the cleanliness and orderliness of the dining area, display shelves and modules, kitchen, storage and production. Ensures stocks availability in a daily basis.
  • Industry: Hotel/Tourism, Specialization: Hospitality/Tourism, Website: N/A

Education

Bachelor of Science - Hospitality Management

St Louise De Marillac College Of Bogo
06.2008 - 04.2012

Skills

Retail Sales and Stock Management

Personal Information

  • Age: 35
  • Height: 178cm
  • Date of Birth: 11/02/89
  • Nationality: Filipino
  • Marital Status: Single
  • Religion: Roman Catholic

Hobbies

Mountain Climbing

Island Hopping

Singing

Baking and Cooking

Timeline

Assistant Manager (Store)

Star Appliance Center, Inc. (SM Appliance)
11.2023 - Current

Senior Operations Manager

Gaisano Brothers Merchandising Inc.
04.2023 - 10.2023

Jr. Consultant

Prince Retail Group of Companies
10.2019 - 04.2023

Supermarket Supervisor

Prince Retail Group of Companies
08.2018 - 10.2019

Department Store Supervisor

Prince Retail Group of Companies
04.2018 - 08.2018

Food and Beverage Supervisor

Metro Retail Stores Group Inc.
07.2013 - 03.2018

Operation Supervisor

CGA Mountain Resort
06.2012 - 06.2013

Bachelor of Science - Hospitality Management

St Louise De Marillac College Of Bogo
06.2008 - 04.2012

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Jonathan MasongAssistant Store Manager