Jonathan Macario
Quality Assurance Specialist
Baliuag
Summary
I am an accomplished professional and leader with extensive working experience in Transcription, Translation, Data and Content. I have a proven track record as Transcription Editor/Proofreader, Operations Leader and as Translation Project Manager, leveraging keen attention to detail, strong analytical and problem-solving skills, and exceptional communication and organizational skills to deliver outstanding results in fast-paced environments.
Overview
20
20
years of professional experience
Work History
Quality Assurance Specialist
AlphaSights
03.2022 - Current
- Consistent top performer and part of top-tier QA/Corrector group responsible for working on VIP files.
- Proofreads and edits transcripts of expert interviews used by expert-network clients for their market research.
- Delivers high-quality, ready-for-publication transcripts following strict quality guidelines and timeliness requirements.
- Evaluates job generated by first-line transcriptionist and proprietary AI tool.
Translation Project Manager
All Graduates Interpreting And Translation Services
12.2022 - 10.2023
- Assisted in business development efforts by handling a third of all daily incoming translation-service inquiries from new and current clients.
- Successfully managed the end-to-end process of all assigned translation projects, from selecting vendors, to managing and negotiating rates and timelines, to invoicing, to delivery of completed final product.
- Established effective communication protocols among team members, leading to improved collaboration and overall project success.
- Resolved any project-related issues or disputes promptly and professionally, maintaining positive relationships with both clients and vendors.
- Handled multiple translation projects simultaneously, maintaining exceptional attention to detail and organizational skills to ensure all deadlines were met without compromising quality.
Transcription Production Manager
FiscalNote
03.2021 - 03.2022
- Led an accomplished team of proofreaders, responsible for delivering highly accurate and publication-ready transcripts of government-related proceedings and conferences.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Transcription Team Leader
S&P Global
09.2011 - 02.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Assisted the Operations Manager in formulating, implementing and continuously improving policies, processes and workflow.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Managed production floor composed of big, cross-functional transcription teams.
- Managed production floor composed of big, cross-functional transcription teams.
- Created the latest version of the company’s Editor start-up kit, a handbook that guides newly hired Editors in accomplishing their daily production tasks, timekeeping and other tasks relevant to their job description.
- Led a number of important projects around people development, and improvement on SLA delivery specific to quality and timeliness.
Transcripts Editor
S&P Global
09.2009 - 09.2011
- Proofread and delivered highly accurate financial transcripts that are published for consumption by corporate and finance stakeholders.
- Implemented time management strategies to effectively prioritize tasks and complete assignments efficiently.
- Coordinated with Team leaders to align transcript editing efforts with client requirements and expectations.
- Maintained strict adherence to confidentiality guidelines when handling sensitive information contained in transcripts.
- Established strong working relationships with transcriptionists, fostering a collaborative editing environment conducive to success.
- Performed consistently within top performance bracket.
Team Leader
Symbio Inc.
02.2008 - 02.2009
- Managed, mentored and developed a strong inbound customer-service team, responsible for delivering outstanding customer phone support and strong brand representation for a US-based e-commerce company.
- Assisted the Operations Manager in formulating, implementing and continuously improving policies, processes and workflow.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Led onboarding of new hires and created the training modules for the Product and Systems Navigation portion of the training course.
Team Leader
Praetech Inc.
09.2006 - 03.2007
- Managed, mentored and developed a strong team of Customer Sales Representative, responsible for meeting sales targets and establishing strong brand representation for a digital, direct-to-home cable company.
- Led onboarding of new hires. Conducted initial interviews with applicants for the CSR post.
- Created the training modules for the Product and Systems Navigation portion of the training course.
Team Leader
Mind Dragon Inc.
05.2005 - 09.2006
- Managed and developed strong, cross-functional teams (Customer Service Representatives and Helpdesk Associates), responsible for providing outstanding customer phone and email support for multiple campaigns.
- Managed workflow, monitored calls and emails being taken and responded to by team members. Ensured productivity, quality and timeliness are at optimum level.
- Conducted the initial interviews with applicants for the CSR and Helpdesk Associate posts.
- Led onboarding of new hires.
Education
Associate of Science - Computer Science
Philippine Computer Science Institute
Bulacan, Province Of Bulacan, Philippines 04.2001 -
Skills
- Quality Assurance
- Proofreading
- Transcription
- Quality Improvements
- Project Management
- Operations Management
- People Development
- Content Management
- Advanced Computer and Internet Literacy
Timeline
Translation Project Manager
All Graduates Interpreting And Translation Services
12.2022 - 10.2023
Quality Assurance Specialist
AlphaSights
03.2022 - Current
Transcription Production Manager
FiscalNote
03.2021 - 03.2022
Transcription Team Leader
S&P Global
09.2011 - 02.2021
Transcripts Editor
S&P Global
09.2009 - 09.2011
Team Leader
Symbio Inc.
02.2008 - 02.2009
Team Leader
Praetech Inc.
09.2006 - 03.2007
Team Leader
Mind Dragon Inc.
05.2005 - 09.2006
Associate of Science - Computer Science
Philippine Computer Science Institute
04.2001 -
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