Jonathan Jaravata
Supervisory
Quezon City
Summary
A highly passionate Restaurant Supervisor With 7 years of experience responsible for checking quality, solving customer complaints, maintaining stocks, monitoring food preparation, staff scheduling, providing leadership, training and motivating staff, and to ensure compliance with policies, procedures, regulations and quality standards are followed.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Restaurant Supervisor
Skill On The Grill Restaurant
Jeddah
2015.06 - 2017.01
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored adherence to corporate policies, procedures and standards as well as industry health and safety regulations.
- Maintained accurate records of sales, labor and other costs.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Performed counseling, motivating, training and leadership support.
- Maintained impressive10% accuracy of financial transactions, overseeing error-free processing of cash, check and credit card transactions
Restaurant Supervisor
Cravings Restaurant And Bakeshop
Quezon City
2011.12 - 2015.04
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Controlled food costs and managed inventory.
- Monitored food inventory and supplies to prevent waste.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and
- Maintained impressive 10% increase in food sales throughs caterings and events.
Education
Associate of Science - Marine Transportation
PMI Colleges
Manila , Philippines 1994.06 - 1998.05
Skills
Sales operations
Service quality enhancements
Team coordination
Performance monitoring
System implementation
Staff Scheduling
Accomplishments
- Supervised team of 15 staff members.
- Achieved 110% by completing the target sales for ramadan offers with accuracy and efficiency.
- Achieved 50% through effectively practicing energy cost and saving practices.
Certification
TRAIN THE TRAINER
Bartending, Event Planning and Latte Art Making
Preparing alcoholic and non -alcoholic beverages. Setting up events lay-out and making latte art for coffee drinking experience more enjoyable and memorable to customers.
Timeline
Restaurant Supervisor
Skill On The Grill Restaurant
2015.06 - 2017.01
TRAIN THE TRAINER
2014-06
SUPERVISE NOW
2014-05
SERVICE EXCELLENCE
2013-04
Restaurant Supervisor
Cravings Restaurant And Bakeshop
2011.12 - 2015.04
Associate of Science - Marine Transportation
PMI Colleges
1994.06 - 1998.05