Google Suite
Jonathan Cuanso
Baguio City
Summary
An expert with many skills who has worked in customer service for
years have good communication skills, the ability to handle many tasks at once, and a strong commitment to giving great customer service. a track record of giving students good learning experiences and helping clients with their administrative needs in a way that works well. Seeking to apply skills and experience to new
challenges in a fast-paced environment
Overview
5
5
years of professional experience
Work History
Customer Happiness
Hero Company
11.2022 - Current
- Maintained a constant presence at the front counter to receive inquiries.
- Processed refunds, exchanges, and service requests for customers.
- I kept an organized calendar and set up new appointments for field personnel to resolve issues.
Order Management Specialist
Encompass tech
02.2022 - 10.2022
- Chased missing transactions to help facilitate timely payments.
- Reconciled Purchase Orders (POs) to produce accurate inventory reports.
- Worked with credit control to chase payment of outstanding sales invoices.
- I collected all receipts from employees, chasing missing information to minimise discrepancies.
Customer Service Representative
Navient
06.2019 - 12.2021
- In charge of payment collection for student loans
- Pre-qualify the customer for a loan forgiveness option and process payment options.
- Collaborate with the Department of Education for Loan forgiveness
- Dealt with complex customer complaints professionally and politely, resolving issues with favourable solutions.
Education
Bachelor of Science - Education - English Major
University of the Cordilleras
2019
Skills
- Editorial photography
- Data entry
- Active listening
- Call centre experience
- Highly Organized and keen to Details
- Adaptive
- Shipping procedures
- Customer Assistance
- Task Prioritization
- Active Listening
- Data Entry
- Retouching and color correction
- Photo editing
- Calendar Management
Software
Adobe Lightroom
DialPad
Basecamp
Slack
Timeline
Customer Happiness
Hero Company
11.2022 - Current
Order Management Specialist
Encompass tech
02.2022 - 10.2022
Customer Service Representative
Navient
06.2019 - 12.2021
Bachelor of Science - Education - English Major
University of the Cordilleras
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