JONATHAN ARANTE
GUIDANCE COUNSELOR
2160 P. BURGOS ST. ,PASAY CITY
Summary
Enthusiastic Counselor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of psychological testing and people relationsip and training in test assessments. Motivated to learn, grow and excel in any industry.
Overview
1
1
Certification
6
6
years of post-secondary education
8
8
years of professional experience
Work History
TEST CENTER SUPERVISOR
COLLEGE BOARD USA
PARANAQUE, METRO MANILA
10.2018 - Current
- Maintained excellent attendance record, consistently arriving to work on time.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Exceeded goals through effective task prioritization and great work ethic.
- Engaged pre-registered students to take their SAT Test in accordance with the policies from College Board, USA
- Managed Proctors and Hall Monitor as support staff during the SAT Test Day
- Audit SAT materials for use and return during SAT Test Day
HEAD GUIDANCE COUNSELOR
AUSTRALIAN INTERNATIONAL SCHOOL
PARANAQUE, NCR
06.2016 - Current
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Identified issues, analyzed information and provided solutions to problems particularly with students.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Carried out day-day-day duties accurately and efficiently.
TECHNICAL SUPPORT SERVICE
TRANSCOM
ORTIGAS, MANDALUYONG, METRO MANILA
03.2015 - 06.2016
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Defined and documented technical support best practices for Samsung IT technologies.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Provided documentation on start-up, shut down and first-level troubleshooting of technical processes to support desk staff.
- Conducted in-depth product and issue resolution research to address customer concerns.
Education
Master of Arts - GUIDANCE COUNSELING
UNIVERSITY OF MANILA
MANILA 05.2015 - 04.2016
Bachelor of Science - PSYCHOLOGY AND NURSING
NORTHERN STATE UNIVERSITY
ABERDEEN, SOUTH DAKOTA, USA 09.1990 - 09.1995
Skills
Register testing
Psychological Testing
Cognitive Behavioral Therapy (CBT)
Solution-focused therapy
Family Systems Counseling
Crisis Intervention
Facilitating counseling sessions
Case documentation
Relationship issues
Desktop support
Data recovery
Technical documents comprehension
Complaint resolution
Application support
Certification
Emergency Response Training
Timeline
TEST CENTER SUPERVISOR
COLLEGE BOARD USA
10.2018 - Current
HEAD GUIDANCE COUNSELOR
AUSTRALIAN INTERNATIONAL SCHOOL
06.2016 - Current
Master of Arts - GUIDANCE COUNSELING
UNIVERSITY OF MANILA
05.2015 - 04.2016
TECHNICAL SUPPORT SERVICE
TRANSCOM
03.2015 - 06.2016
Bachelor of Science - PSYCHOLOGY AND NURSING
NORTHERN STATE UNIVERSITY
09.1990 - 09.1995