JONATHAN ALICAYCAY
Quezon City
Summary
Solutions-oriented IT Specialist experienced in network management, system administration, and technical support. Achieved optimal system performance and data integrity through effective troubleshooting of hardware, software, and connectivity issues, while implementing stringent cybersecurity protocols. Focused on delivering reliable technical support and maintaining robust enterprise storage solutions.
Overview
3
3
years of post-secondary education
11
11
years of professional experience
Work History
IT Specialist
MedPharm Phils. Inc.
01.2019 - Current
- Provided frontline technical support to users, diagnosing and resolving hardware, software, and network inquiries to ensure smooth operations.
- Troubleshoot and resolve complex connectivity issues across LAN, WAN, and Wi-Fi networks to maximize uptime.
- Maintained company networks, servers, and office systems for daily operations.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Coordinated technical support and systems for Acquire BPO Pharmacy (Guam Office), improving service delivery effectiveness.
- Traveled on-site to Guam to provide primary IT coverage and back-up support during staffing transitions, ensuring continuous operations across partner pharmacies and main headquarters.
- Administered Microsoft Exchange controls, managing user permissions, mail flow, and security configurations to maintain communication integrity.
- Implement and enforce cybersecurity protocols to safeguard local network infrastructure against vulnerabilities.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment
Junior Collection Officer
ML Sobredilla Law Office
01.2016 - 01.2018
- Conducted field visits to clients across Luzon to resolve account inquiries and facilitate timely collections.
- Managed client call operations for Metrobank cardholder accounts, ensuring compliance and enhancing customer satisfaction.
- Completed client intake forms at law office front desk. at law office front desk. and case files at law office front desk.
- Composed legal correspondence for attorneys at ML Sobredilla law office. for attorneys at ML Sobredilla law office for ML Sobredilla law office attorneys.
Education
Bachelor of Science - Information Technology
ICCT Colleges Cainta
Cainta, Rizal 10.2014 - 01.2018
Skills
- Network & Security Administration
- LAN/WAN/Wi-Fi management
- Microsoft Exchange Admin
- Systems & Cloud Management
- Technical Support & Troubleshooting
- IT support services
- Hardware installation
- Network troubleshooting
- Hardware support
Personal Information
Title: IT SPECIALIST & NETWORK ADMINISTRATOR
Timeline
IT Specialist
MedPharm Phils. Inc.
01.2019 - Current
Junior Collection Officer
ML Sobredilla Law Office
01.2016 - 01.2018
Bachelor of Science - Information Technology
ICCT Colleges Cainta
10.2014 - 01.2018