Jonassan Maquinay
Calamba City,Laguna
Summary
A dedicated professional with proven track record in application support and team management. Known for enhancing system reliability and providing high-quality support services. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in problem-solving and process improvement, valued for reliability and flexibility
Experienced with process analysis, identifying areas for improvement, and implementing streamlined workflows. Utilizes strategic approach to optimize business operations and enhance overall performance. Strong understanding of project management and continuous improvement methodologies.
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing techno-functional solutions. Adept at analyzing system performance and security to drive optimal user experience.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Experienced with data analysis and statistical modeling to support business decisions. Utilizes advanced analytics techniques to enhance data-driven strategies. Track record of transforming complex data sets into actionable insights through effective data visualization.
Overview
27
27
years of professional experience
Work History
Fusion Application Support Manager, Operations (ORACLE FUSION)
SUNPOWER PHILS. ROHQ
03.2020 - 10.2024
- SCM Functional IT Support: Provided expert IT support for Supply Chain Management (SCM) functions
- Security and Licensing Administrator, User and Access Management - authentication, provisioning and access control
- Audit Compliance and Risk Management: Analyzed user roles and access to sensitive features, ensuring proper segregation of duties and addressing audit requirements to close compliance gaps
- Improved application support processes by implementing effective troubleshooting techniques and diagnostic tools.
- Spearheaded the implementation of a knowledge management system to centralize documentation, promoting increased efficiency among support staff.
- Implemented ITIL best practices to streamline incident management, reducing response times and improving overall quality of support.
- Cost Reduction: Achieved $2.3 million in savings by reducing Oracle-related expenditures, cutting costs from $4.9 million to significantly lower
BUSINESS INTELLIGENCE REPORTS and ANALYTICS SME
SUNPOWER PHILS. ROHQ
06.2019 - 02.2020
- Lead Project Coordinator for Order-to-Cash Team Reports
- Dashboard and Report Management: Led reporting projects for the Order-to-Cash team, creating dashboards and automated reports helping the organization meet and improve individual targets
- Ensured reports were accurate, aligned with organizational goals, and provided valuable insights for decision-making
ORDER TO CASH BUSINESS PROCESS LEAD
SUNPOWER PHILS. ROHQ
11.2014 - 06.2019
- Project Management: Led projects focused on process improvements and automation, from analysis to implementation
- Designed solutions based on business needs and facilitated training to ensure smooth adoption of new processes
- Cross-Regional Collaboration: Coordinated with business teams across North America, Asia-Pacific, Europe, and development engineers to ensure seamless system configurations, testing, and integration of projects
- Assisted in the development and maintenance of process documentation, simplifying knowledge transfer and promoting standardization across the organization.
- Change Release Management: Implemented an average of four change enhancements per quarter, meeting deadlines for Change Request releases and delivering updates that align with business needs
- Incident and Training Management: Analyzed repeat incidents and training issues, introducing solutions to improve productivity and efficiency
- Incident Reduction: Reduced repeat and training-related incidents from 300 annually to an average of 20 per quarter, demonstrating effective problem-solving and process improvements
SENIOR CUSTOMER SERVICE SUPPORT
EMERSON ELECTRIC, ROHQ, LTD
02.2006 - 12.2009
- Healthcare Metro Carts and Room AutoCAD Designer
- Customized Design & Product Services for Key Clients: Delivered personalized design solutions for elite accounts, including preparing detailed quotes, spec sheets, and product information
- AutoCAD Design Expertise: Specialized in designing healthcare metro carts and room layouts using AutoCAD
- Customer Service Skills: Enhanced customer service expertise completion of the Customer Service Management Seminar in Pennsylvania, US, in 2006
SALES & MARKETING OFFICER / INTERNAL QUALITY AUDITOR HEAD
LAGUNA SAIKAI PHILS.
09.2004 - 11.2005
- Marketing and Sales Coordination: Developed marketing presentations, ads, and promotional materials
- Managed the entire sales process from order placement to delivery
- Domestic Sales Growth: Increased domestic sales profit sharing by 20% within a year by effectively introducing new products to the local market, demonstrating strategic market positioning
- Web Content Publication: Created engaging content for the LAGUNA SAIKAI website, enhancing the brand's online presence and digital marketing efforts
- Process Improvement: Led initiatives to improve business processes, boost productivity, increase sales, and enhance operational efficiency
- ISO Certification: Achieved TUV Rheinland's ISO Internal Quality Auditor certification, ensuring adherence to high-quality standards and compliance with ISO regulations
FACULTY and LABORATORY ASSISTANT
COLEGIO DE SAN JUAN DE LETRAN
06.1999 - 04.2002
- High school Faculty for Biological Sciences
FRONT OFFICE DEPARTMENT HEAD
DAYS HOTEL, TAGAYTAY
10.1997 - 04.1998
- Front Office Operations: Manage effective workflow of the front office activities from reservations, bookings to payments, including event planning an d collaboration, with department personnel for successful booking event outcome
- Team Leadership: Lead and coordinate the front office team to deliver exceptional service
- Customer Experience Focus: Ensure top-tier customer service and satisfaction increasing revenue and building strong foundation especially for repeat guests and valued clients
- Managed efficient workflows by creating effective schedules and delegating work based on personnel strengths and knowledge.
Education
Bachelor of Science - Biology
De La Salle University Dasmariñas
Dasmariñas, Cavite04-1997
Associate of Science - Natural Sciences Education/Teaching
De La Salle University Dasmariñas
Dasmariñas, Cavite04-1999
Post Graduate Diploma - Chemical Laboratory Certification
University of The Philippines
Diliman Quezon City07-2002
Associate of Arts - Fashion Make-Up Certification
Fashion Institute of The Philippines
Pasig City09-2008
Skills
- Proficient in Oracle E-Business Suite
- Proficient in Oracle Fusion Cloud
- ServiceNow Administration
- Confluence Management
- JIRA Project Management
- Experience with Oracle Integration Cloud
- Oracle Cloud Infrastructure Experience
- Database SQL Development
- Salesforce Administration
- Arena
- Anaplan User and Access Management
- Qlik Sense Analytics Experience
- Data Reporting and Interpretation
- Project Management,: Planing to Execution
- Risk Mitigation Strategies
Timeline
Fusion Application Support Manager, Operations (ORACLE FUSION)
SUNPOWER PHILS. ROHQ
03.2020 - 10.2024
BUSINESS INTELLIGENCE REPORTS and ANALYTICS SME
SUNPOWER PHILS. ROHQ
06.2019 - 02.2020
ORDER TO CASH BUSINESS PROCESS LEAD
SUNPOWER PHILS. ROHQ
11.2014 - 06.2019
SENIOR CUSTOMER SERVICE SUPPORT
EMERSON ELECTRIC, ROHQ, LTD
02.2006 - 12.2009
SALES & MARKETING OFFICER / INTERNAL QUALITY AUDITOR HEAD
LAGUNA SAIKAI PHILS.
09.2004 - 11.2005
FACULTY and LABORATORY ASSISTANT
COLEGIO DE SAN JUAN DE LETRAN
06.1999 - 04.2002
FRONT OFFICE DEPARTMENT HEAD
DAYS HOTEL, TAGAYTAY
10.1997 - 04.1998
Bachelor of Science - Biology
De La Salle University Dasmariñas
Associate of Science - Natural Sciences Education/Teaching
De La Salle University Dasmariñas
Post Graduate Diploma - Chemical Laboratory Certification
University of The Philippines
Associate of Arts - Fashion Make-Up Certification
Fashion Institute of The Philippines
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