Jonas Alexandrei Bernardo
Valenzuela, Metro Manila,00
Summary
Dynamic Customer Service Representative with a proven track record at VXI Global, excelling in problem resolution and customer relations. Leveraged CRM software to enhance service efficiency and improve resolution times. Recognized for critical thinking and active listening skills, driving customer satisfaction and fostering positive experiences.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
VXI Global
05.2022 - 10.2025
- Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
- Utilized CRM software to document interactions and track issue resolution progress consistently.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High School Diploma -
03-2015
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Sales expertise
- CRM software proficiency
- Warehousing functions
Languages
English
Intermediate (B1)
Timeline
Customer Service Representative - VXI Global
05.2022 - 10.2025
Polo National High School - High School Diploma,