Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jonas Valenzuela

Jonas Valenzuela

Alaminos, Province Of Pangasinan

Summary

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

15
15
years of professional experience
12
12
Certifications

Work History

Annotation Agent

Emapta Philippines - Course Hero
02.2021 - Current
  • Participated in Doc Processing, Doc Quality Annotation, Manual Listing Project, Question Processing and other projects.

Customer Service Representative

RMS Collect Phils., Inc
06.2019 - 03.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Technical Support Representative

Teleperformance Philippines
11.2018 - 04.2019
  • Delivered exceptional customer service by quickly addressing concerns and providing clear, concise explanations of technical solutions.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.

Police Officer / IT Police

Philippine National Police
07.2010 - 07.2018
  • Monitor and maintain the PNP website - pnp.gov.ph
  • Assisted in the formulation and evaluation of the implementation of plans and programs for standardization of Information Systems codes
  • Assisted in planning for system audit, reviewing and updating of existing information systems
  • Liaison officer to assigned offices for quick coordination and follow up on all documents needed


Education

Bachelor of Science - Computer Science

Philippine Accountancy And Science School
Alaminos, Province Of Pangasinan, Philippines
04.2001 -

Skills

Problem-solving

Customer service and care

Positive attitude

Technical support

SQL

MySQL

Object-oriented programming

HTML and XML

Javascript

Python

Software development

Database management

Web development

Certification

Cyber Security Course-Intermediate, PNP

Timeline

Annotation Agent

Emapta Philippines - Course Hero
02.2021 - Current

Customer Service Representative

RMS Collect Phils., Inc
06.2019 - 03.2020

Technical Support Representative

Teleperformance Philippines
11.2018 - 04.2019

Cyber Security Course-Intermediate, PNP

06-2016

Cyber Security Course, PNP

01-2016

Information and Communications Technology Management Course, PNP

01-2015

Web Development, Informatics

06-2014

MarkLogic, NoSQL Database, University of the Philippies

01-2014

Programming Course Using ASP.net, PNP

01-2014

Computer Programmer's Eligibility, Civil Service Commission

06-2013

Java Programming, National Computer Institute

01-2013

Sophos Endpoint Protection Advance, Next Innovation Inc.

06-2012

Police Officer / IT Police

Philippine National Police
07.2010 - 07.2018

Career Service Professional, Civil Service Commission

06-2010

Competency Assessment Methodology Course, TESDA

12-2009

Trainers Methodology Training Program, TESDA

06-2009

Bachelor of Science - Computer Science

Philippine Accountancy And Science School
04.2001 -

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Jonas Valenzuela