Jonas Talandron
ECE
ILOILO CITY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Automotive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
Work History
Service Advisor
Audi AG
Riyadh
2008.04 - 2019.03
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor
Hyundai Motor Co.
Riyadh
2004.05 - 2007.10
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies and labor.
Service Advisor
Honda Cars Iloilo
iloilo
2001.05 - 2004.01
- Processed & Evaluate Car Accident damage estimate for insurance claim for car body repair
- Maintained high customer satisfaction standards to meet or exceed targets.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Service Advisor
Santos Car Check
iloilo
1999.02 - 2001.01
- Developed estimates by costing materials, supplies and labor.
- Documented problems and corrective actions to maintain records.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Technical Evaluator
Standard Insurance Co., Inc
Iloilo
1996.02 - 1999.01
- Field Inspection and Evaluate Car accident damages for claim processing including negotiation for costing of repair in Car dealership
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Delivered services to customer locations within specific timeframes.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Education
Bachelor of Science - Electronics And Communications Engineering
Cebu Institute Of Technology
Cebu City Philippines 1988.04 - 1994.04
Skills
Client rapport
undefinedTimeline
Service Advisor
Audi AG
2008.04 - 2019.03
Service Advisor
Hyundai Motor Co.
2004.05 - 2007.10
Service Advisor
Honda Cars Iloilo
2001.05 - 2004.01
Service Advisor
Santos Car Check
1999.02 - 2001.01
Technical Evaluator
Standard Insurance Co., Inc
1996.02 - 1999.01
Bachelor of Science - Electronics And Communications Engineering
Cebu Institute Of Technology
1988.04 - 1994.04
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