Xplan
Jonas Caminade
Virtual Assistant / Customer-Technical Support Representative
Liloan Cebu
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
General VA / Tech and Software Support Specialist
Three Kings Wealth Management
Norwest, NSW
08.2022 - 11.2023
- Schedule appointments and maintain and update appointment calendars.
- Organized and managed team tasks using Trello.
- Organized and managed Google Drive, Xplan, and Social media.
- Maintained files, records, and chronologies of entry activities.
- Configured hardware, devices, and software to set up workstations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in email.
- Diagnosed and troubleshot hardware, software, and network issues.
Customer Service Representative
Optum Global Solutions
Cebu City
03.2019 - 07.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Managed over 80 calls and chats per day
Customer Support Specialist
Accenture
Cebu City
05.2017 - 06.2018
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Managed over 80 calls per day
- Evaluated customer issues and caller trends to determine areas in need of improvement and implement proactive corrections.
Technical Support Representative
EBusiness BPO Inc.
Cebu City
07.2015 - 01.2017
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Translated complex technical issues into digestible language for non-technical users.
- Managed over 50 customer calls per day
Education
Associate of Science - Electromechanical Engineering Technologies
Center For Industrial Technology And Enterprise
San Jose, Cebu City, Philippines 06.2012 - 06.2015
Skills
Technical documents comprehension
Desktop support
Customer service expert
Data Entry
MS Office
Self-Motivated
Organization and Time Management
Attention to Detail
Planning and Coordination
Technical issues analysis
Software
Google Drive
Trello
Buffer / Planoly
Cpanel
Calendly
MySQL
Microsoft Office
Wordpress
MailChimp
Timeline
General VA / Tech and Software Support Specialist
Three Kings Wealth Management
08.2022 - 11.2023
Customer Service Representative
Optum Global Solutions
03.2019 - 07.2022
Customer Support Specialist
Accenture
05.2017 - 06.2018
Technical Support Representative
EBusiness BPO Inc.
07.2015 - 01.2017
Associate of Science - Electromechanical Engineering Technologies
Center For Industrial Technology And Enterprise
06.2012 - 06.2015