Jonar Kian Miniano
Quality Analyst
Quezon City
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.
Overview
10
10
years of professional experience
Work History
Senior Quality Analyst
Accenture INC.
Quezon City
03.2015 - Current
- Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
- Developed customized training materials for new hires, promoting rapid onboarding without compromising attention to detail or adherence to quality guidelines.
- Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
- Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
- Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
- Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions to proactively address bottlenecks and quality issues.
Technical Support
SPI Global CRM
Manila, Metro Manila, Philippines
01.2014 - 02.2015
- Assisted customers with technical support inquiries.
- Solved problems with products and services by providing customers with technical support.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Education
Bachelor of Science - Information Technology
ICCT Colleges
Cainta, Province Of Rizal, Philippines 04.2001 -
Skills
Audit processes
Report creation
Project Management
Data Analysis
Quality processes
Data Validation
Defect tracking
Interpersonal Skills
Timeline
Senior Quality Analyst
Accenture INC.
03.2015 - Current
Technical Support
SPI Global CRM
01.2014 - 02.2015
Bachelor of Science - Information Technology
ICCT Colleges
04.2001 -