Summary
Overview
Work History
Education
Skills
Timeline
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Jonar Kian Miniano

Quality Analyst
Quezon City

Summary

Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing test cases, plans, and scripts. Dedicated to analyzing and resolving defects.

Overview

10
10
years of professional experience

Work History

Senior Quality Analyst

Accenture INC.
03.2015 - Current
  • Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
  • Developed customized training materials for new hires, promoting rapid onboarding without compromising attention to detail or adherence to quality guidelines.
  • Resolved complex customer issues with thorough investigations, providing resolutions that enhanced overall satisfaction rates and brand reputation.
  • Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
  • Analyzed defect trends to identify recurring issues, proactively addressing underlying causes before they impacted end-users or production timelines.
  • Enhanced customer satisfaction by conducting root cause analyses and implementing corrective actions to proactively address bottlenecks and quality issues.

Technical Support

SPI Global CRM
01.2014 - 02.2015
  • Assisted customers with technical support inquiries.
  • Solved problems with products and services by providing customers with technical support.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Education

Bachelor of Science - Information Technology

ICCT Colleges
Cainta, Province Of Rizal, Philippines
04.2001 -

Skills

Audit processes

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Timeline

Senior Quality Analyst

Accenture INC.
03.2015 - Current

Technical Support

SPI Global CRM
01.2014 - 02.2015

Bachelor of Science - Information Technology

ICCT Colleges
04.2001 -

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Jonar Kian MinianoQuality Analyst