JONARIZA GUNGON
Malabon
Summary
- Reliable, self-motivated with multitasking capabilities and efficient Chat/Email Representative with experience providing remote administrative and personal support.
- Trained to handle sportsbook, casino, poker, and other brands.
- Trained to handle VIP and Elite players.
- Thrive in fast-paced independent environments that let me put my time management and organizational skills to use.
- Excel at providing exceptional customer service to clients
Overview
13
13
years of professional experience
1
1
Certification
Work History
Contact Center Representative
Carparts.com
09.2023 - Current
- Managed high-volume inbound calls, providing exceptional service to customers in need of assistance.
- Reduced escalations by effectively addressing concerns at the first point of contact whenever possible.
- Adhered to company policies, procedures and system documentation requirements.
- Established positive relationships with clients through proactive communication and attentive listening skills.
- Collaborated and maintained communications with sales representatives on customer-related issues.
English Customer Support
Bayview Technologies, Inc.
05.2019 - 02.2023
- Performing extensive support functions-including managing web content, communicating with several customers via chat with multiple concerns, communicating with teams, answering emails, sending outbound emails, and coordinating with my supervisor-while maintaining a consistent level of professionalism and accuracy
- Balancing multiple tasks within time-sensitive environments while providing the best service to every contact I've handled
- Performing responsible gaming assessment via chat and email
Tutorial Teacher
Joriz Tutorial Center
06.2012 - 03.2019
- Planned lessons for the allotted time to strengthen weak subjects and build skills
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses
- Created special handouts, study guides, and enrichment materials to boost student knowledge
- Prepared lesson plans to meet goals identified in students' individualized study plans
- Improved test scores by focusing on reading comprehension, math, and critical thinking skills through one-on-one tutoring sessions
Education
Bachelor of Science - Information Technology
University of The East
06.2011
Skills
- Customer Service
- Customer support
- Customer inquiry response
- Customer satisfaction
- Advance knowledge in G-suite
- Advance knowledge in MS Office
- Video Editing
Certification
Video Editor
Timeline
Contact Center Representative
Carparts.com
09.2023 - Current
English Customer Support
Bayview Technologies, Inc.
05.2019 - 02.2023
Tutorial Teacher
Joriz Tutorial Center
06.2012 - 03.2019
Bachelor of Science - Information Technology
University of The East
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