Microsoft Excel
Jonarie Egana
Retail Manager
Las Piñas
Summary
Accomplished Store Manager with a proven track record at Hard Discount Philippines Inc., enhancing store operations and customer satisfaction. Expert in inventory management and merchandising operations, coupled with exceptional leadership and coaching abilities. Achieved significant improvements in revenue and customer service metrics, demonstrating a keen ability to mentor teams and drive business development.
Overview
8
8
years of professional experience
1
1
Language
Work History
Store Manager
Hard Discount Philippines Inc.
09.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Customer Care Specialist
SM Mart. Customer Engagement Center
01.2022 - 07.2022
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Verified accuracy of customer account information and updated when necessary.
- Collaborated with cross-functional teams to ensure seamless service delivery for customers.
Call to Deliver Personal Shopper
Metro Main Star Asia Corp./ Bay City/ Mall of Asia
06.2020 - 01.2022
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Worked productively with customers to meet order requirements and service expectations.
Transactions Checker
Metro Main Star Asia Corp./ Bay City/ Mall of Asia
07.2016 - 06.2020
- Documented findings and produced reports to aide management in assessing and correcting quality concerns.
- Maintained comprehensive records of inspection results, ensuring easy access for future reference and trend analysis.
- Utilized statistical process control techniques to monitor production performance and identify areas needing attention.
- Processed both cash and card purchases and returns.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
Education
Bachelor Of Science In Business Management - Operations Management
System Technology Institute (STI College)
Bacoor City Cavite 03.2016
Computer Studies - Computer Hardware Servicing
Dasmarinas College of Arts Science And Technology
Dasmarinas City Cavite 12.2015
Skills
Bank deposit procedures
Goals and performance
Team leadership and coaching
Customer Relations
Staff training and development
Accurate money handling
Training and mentoring
Strategic thinker
Staff Management
Inventory management
Accomplishments
- Exceeded monthly store sales goals 11 months in a row.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Software
Timeline
Store Manager
Hard Discount Philippines Inc.
09.2022 - Current
Customer Care Specialist
SM Mart. Customer Engagement Center
01.2022 - 07.2022
Call to Deliver Personal Shopper
Metro Main Star Asia Corp./ Bay City/ Mall of Asia
06.2020 - 01.2022
Transactions Checker
Metro Main Star Asia Corp./ Bay City/ Mall of Asia
07.2016 - 06.2020
Bachelor Of Science In Business Management - Operations Management
System Technology Institute (STI College)
Computer Studies - Computer Hardware Servicing
Dasmarinas College of Arts Science And Technology