Jonard Rosales
Las Pinas City
Summary
Experienced Technical Support professional with 9 years of proven reliability. Known for meticulous attention to detail and possessing deep technical knowledge. Demonstrates a high level of independent judgment, decision-making, creativity, and initiative in resolving complex technical issues.
Overview
9
9
years of professional experience
Work History
System Engineer
STX Corporation
12.2015 - 02.2025
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Verified compliance with applicable performance metrics and compatibility expectations.
- Conducted end-user reviews for modified and new systems.
- Organized and detail-oriented with a strong work ethic.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Maintained stability, integrity and efficient operation of information systems supporting organizational functions.
- Managed and monitored installed systems for highest level of availability.
Education
Computer Programming and Hardware Servicing -
Dr. Filemon C. Aguilar Information Technology Training Institute
Skills
- Hardware troubleshooting
- Operating system management
- Printer troubleshooting
- CCTV system installation
- Access control software configuration
- Knowledgeable in Active Directory administration
- Proficient in hardware and software setup
- Quality control management
- Device configuration skills
Hobbies and Interests
Building Computers: custom designed hardware system that has optimal performance (memory, speed, storage, graphics).
Technical Support
Technical Support | Remote Desk Support | Troubleshooting
Timeline
System Engineer
STX Corporation
12.2015 - 02.2025
Computer Programming and Hardware Servicing -
Dr. Filemon C. Aguilar Information Technology Training Institute
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