JONARD REYES
PAGADIAN CTY
Summary
Driven and adaptable professional with experience at Guillermo Hotel, excelling in roles requiring strong customer service and hygiene standards. Demonstrated ability to enhance guest experiences through meticulous cleanliness maintenance and effective complaint handling. Proven track record in fostering positive dining environments and improving service efficiency. Skilled in multi-tasking and fluent in a foreign language, contributing to superior team performance and guest satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Hotel Waiter
Guillermo Hotel
Pagadian City
01.2006 - 12.2006
- Provided assistance to other team members whenever necessary or requested by management.
- Engaged pleasantly with patrons and delivered information on beverage specials to encourage positive dining experience.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Processed cash and credit card payments accurately and efficiently.
- Totaled checks and used cash register to accept payment for services.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Ensured that dining areas were kept clean and organized during shifts.
- Portioned, plated and garnished menu items to meet company standards.
- Maintained clean, neat and professional uniform to promote positive corporate image.
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
- Ensured proper food safety and sanitation standards were met when handling food and beverages.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
- Greeted guests in a friendly and professional manner.
Education
Master of Arts - Education
Southern Mindanao Colleges
Pagadian City04-2015
Skills
- Cleanliness
- Foreign language
- Table setting
- Company policy adherence
- Strong customer service
- Professional attitude
- Complaint handling
- Hygiene standards
- Kitchen assistance
- Order accuracy
- Cleanliness maintenance
- Multi-tasking skills
Certification
License Professional Teacher
Languages
English
Upper Intermediate (B2)
B2
References
References available upon request.
Timeline
Hotel Waiter
Guillermo Hotel
01.2006 - 12.2006
License Professional Teacher
Master of Arts - Education
Southern Mindanao Colleges
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