Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jonarc Teodoro

Jonarc Teodoro

Pasig

Summary

Dedicated Tier 1 Advisor recognized for resolving customer inquiries and escalated disputes effectively, enhancing customer satisfaction through strong communication and conflict management skills.

Overview

5
5
years of professional experience

Work History

Tier 1 Advisor

Concentrix Philippines
Mandaluyong City
02.2022 - Current
  • Resolved complex customer inquiries and escalated issues to enhance customer experience.
  • Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
  • Assisted customers with product inquiries and resolving complaints promptly and professionally.
  • Handled customer inquiries while ensuring compliance with company standards and regulations.
  • Addressed customer inquiries to improve customer satisfaction ratings.

Customer Service Representative

Alorica
Quezon City
01.2021 - 12.2021
  • Resolved customer issues by following established protocols and guidelines.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Recommended improvements in products, service and billing methods to management to prevent future problems.

Education

High School Diploma -

Francisco P. Felix High School
Cainta Rizal Philippines
04-1995

Elementary School Diploma -

Cainta Elementary School
Cainta Rizal Philippines
04-1991

Skills

  • Product knowledge
  • Inquiry resolution
  • Escalation management
  • Customer satisfaction
  • Regulatory compliance
  • Relationship management

Timeline

Tier 1 Advisor

Concentrix Philippines
02.2022 - Current

Customer Service Representative

Alorica
01.2021 - 12.2021

High School Diploma -

Francisco P. Felix High School

Elementary School Diploma -

Cainta Elementary School
Jonarc Teodoro