Dedicated Tier 1 Advisor recognized for resolving customer inquiries and escalated disputes effectively, enhancing customer satisfaction through strong communication and conflict management skills.
Overview
5
5
years of professional experience
Work History
Tier 1 Advisor
Concentrix Philippines
Mandaluyong City
02.2022 - Current
Resolved complex customer inquiries and escalated issues to enhance customer experience.
Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
Assisted customers with product inquiries and resolving complaints promptly and professionally.
Handled customer inquiries while ensuring compliance with company standards and regulations.
Addressed customer inquiries to improve customer satisfaction ratings.
Customer Service Representative
Alorica
Quezon City
01.2021 - 12.2021
Resolved customer issues by following established protocols and guidelines.
Answered customer inquiries and provided accurate information regarding products and services.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Recommended improvements in products, service and billing methods to management to prevent future problems.