Jonar Mabeza
Daet
Summary
Highly motivated and results-oriented customer service professional with over 9 years of experience in sales, communication, and technical support. Proven ability to build rapport with clients, identify needs, and deliver exceptional service. Skilled in conflict resolution, problem-solving, and exceeding customer expectations.
Overview
10
10
years of professional experience
Work History
Customer Service Specialist
Filgenix Virtual Solutions
7 2021 - Current
- Provided exceptional customer support through various channels (phone, email, chat)
- Resolved customer inquiries and complaints efficiently
- Maintained a positive and professional demeanor while exceeding customer satisfaction goals.
ACCOUNTS HANDLED
THE TAX DEFENDERS
- Phone Support/Customer Service Representive
BELLBIRDS AUSTRALIA
- Call Monitoring for Drivers
HOME ENERGY
- Call Center Representative
- Review and approve Job for Solar Panel Installation
RAC DEVELOPMENT/ OMEO LIVING / OMEO VIP
- Acted as Remote Hotel Receptionist
- Manages AirBnB, Booking.com and Expedia messages
- Checking OTA's messages for leads
- Inbound and Outbound Calls
Account Specialist
ATOME (Neuroncredit Financing Company Inc.)
06.2019 - 05.2020
- Managed client accounts and ensured timely resolution of inquiries
- Provided product information and guided customers through the application process.
CCLM Specialist
Curo Teknika (Smart Communications)
04.2016 - 05.2019
- Supported clients with technical issues and inquiries related to mobile services.
Financial Consultant
11.2014 - 05.2015
Education
Bachelor of Science in Computer Science -
Mabini Colleges
Daet, Camarines NorteSkills
Proficient in MS Office Suite (Word, Excel, PowerPoint)
Salesforce
Hubstaff
Expedia
Booking
Airbnb
Excellent written and verbal communication skills
Timeline
Account Specialist
ATOME (Neuroncredit Financing Company Inc.)
06.2019 - 05.2020
CCLM Specialist
Curo Teknika (Smart Communications)
04.2016 - 05.2019
Financial Consultant
11.2014 - 05.2015
Customer Service Specialist
Filgenix Virtual Solutions
7 2021 - Current
Bachelor of Science in Computer Science -
Mabini Colleges
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