Jonar De Guzman
Housekeeping Attendant
Manila, Metro Manila
Summary
Proven track record in enhancing guest satisfaction and operational efficiency at ISS Facility Services through expert housekeeping leadership and a strong focus on safety protocols. Skilled in guest relations and advanced cleaning techniques, achieving significant improvements in service quality. Demonstrates exceptional teamwork and materials management abilities, contributing to a substantial increase in productivity.
Overview
9
9
years of professional experience
Work History
Room Attendant
Casa Blanca Suites
09.2022 - 10.2022
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
Machine Operator
Semaun Golden Corporation
04.2016 - 05.2018
- Operated multiple machines simultaneously to meet production requirements.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Maintained equipment performance by lubricating and cleaning components.
- Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
- Operated machining equipment safely with team of operators.
Housekeeping Team Leader
ISS Facility Services
11.2013 - 02.2016
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Enhanced guest satisfaction by ensuring timely and thorough housekeeping services in all rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Coordinated household cleaning service operations and managed client relations.
- Fostered a culture of continuous improvement within the team, leading to an increase in service quality and efficiency.
Education
Technical Course - Driving NC II
TESDA
Legazpi City, Albay 04.2001 -
High School Diploma -
Salapingao National High School
Dagupan, Philippines 04.2001 -
Elementary Diploma -
Salapingao Elementary School
Dagupan, Philippines 04.2001 -
Skills
Linens and toiletries replacement
Guest Relations
Materials Storage
Trash waste and removal
Lost and found procedures
Inventory and supply
Maintenance reports
Safety awareness
Cleaning techniques
Timeline
Room Attendant
Casa Blanca Suites
09.2022 - 10.2022
Machine Operator
Semaun Golden Corporation
04.2016 - 05.2018
Housekeeping Team Leader
ISS Facility Services
11.2013 - 02.2016
Technical Course - Driving NC II
TESDA
04.2001 -
High School Diploma -
Salapingao National High School
04.2001 -
Elementary Diploma -
Salapingao Elementary School
04.2001 -
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