Jonalyn Yaun
Teacher
Iligan City
Overview
14
14
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Unionbank of the Philippines
Iligan City
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
School Principal
San Miguel Village School, Inc.
Iligan City
2014.06 - 2022.05
- Mentored newly hired educators and provided encouragement and feedback.
- Oversaw schedule management and protocols for orientation, registration, and related activities.
- Performed classroom evaluations to assess teacher strategies and effectiveness.
- Researched and incorporated new educational trends and instructional strategies to optimize education effectiveness.
- Monitored student behavior and enforced discipline policies.
- Cultivated positive relationships between community members, school students, and teachers.
- Defined and enforced student academic achievement standards in line with Department of Education's goals and objectives.
Special Education Teacher
Kiddie Kollege
Iligan City
2013.08 - 2014.07
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Taught students across multiple classifications and degrees of special needs.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Assisted struggling students to maintain progress levels by designing individualized lesson plans focused on areas for improvement.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Led activities that developed students' physical, emotional, and social growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Instructed students with physical and cognitive disabilities.
- Worked with students with moderate to severe autism to increase life skills.
- Collaborated with other educators to develop instructional strategies.
- Improved behavior by modeling positive choices and teaching socially-acceptable options.
- Monitored student performance to evaluate effectiveness of instructional strategies.
- Planned daily activities to keep students engaged and on track with learning goals.
- Facilitated small group instruction to address individual learning needs.
- Coordinated regular meetings to share and analyze student performance data and success plans with colleagues and parents.
- Developed Individual Education Plans for students with special needs.
- Provided emotional support to students and families.
- Worked closely with parents and guardians to address students' issues on multiple fronts.
Daycare Teacher
Barangay Poblacion
Iligan City
2006.01 - 2009.03
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
Bank Teller
Interbank
lligan City
1988.08 - 1990.12
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Removed mutilated currency from circulation.
- Turned in excess cash to maintain drawer security.
- Counted and packaged currency and coins.
- Placed orders for customer checks and verified starting numbers.
- Audited fellow teller currency to contribute to dual-control procedures.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Provided customer records, account statements and copies of checks.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
Education
Bachelor of Science - Business Administration Major in Accounting
Mindanao State University
Marawi City 1982.06 - 1983.04
Bachelor of Science - Business Administration Major in Marketing
MSU - Iligan Institute of Technology
Iligan City 1983.06 - 1986.04
MBA - Business Management
MSU - Iligan Institute of Technology
Iligan City 06.1989 - 04.1990
No Degree - Certificate in Special Education
Pilgrim Christian College
Cagayan De Oro City 04.1999 - 04.2000
Bachelor of Science - Education
Saint Michael's College
Iligan CitySkills
Computer Skills
Communication Skills
People Skills
Leadership Skills
Organizational Skills
Customer Service Skills
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
School Principal
San Miguel Village School, Inc.
2014.06 - 2022.05
Special Education Teacher
Kiddie Kollege
2013.08 - 2014.07
Daycare Teacher
Barangay Poblacion
2006.01 - 2009.03
No Degree - Certificate in Special Education
Pilgrim Christian College
04.1999 - 04.2000
MBA - Business Management
MSU - Iligan Institute of Technology
06.1989 - 04.1990
Bank Teller
Interbank
1988.08 - 1990.12
Bachelor of Science - Business Administration Major in Marketing
MSU - Iligan Institute of Technology
1983.06 - 1986.04
Bachelor of Science - Business Administration Major in Accounting
Mindanao State University
1982.06 - 1983.04
Customer Service Representative
Unionbank of the Philippines
Bachelor of Science - Education
Saint Michael's College
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Iligan Junior Jaycees
- Iligan Bankers Toastmasters Club
- JCI Iligan Dayang Dayang
- The Fraternal Order of the Eagles - Philippine Eagles
- Mt. Agad-Agad Iligan North Lady Eagles Club
- JCI Senate Iligan