JONALYN TANUDRA
28 Marcel Drive , Project 8, Sangandaan, Quezon City,00
Summary
Dynamic team leader with a proven track record at Multiserve Management Corp., excelling in staff training and team motivation. Enhanced performance through targeted coaching, resulting in significant improvements. Skilled in documentation and reporting, I foster collaboration and drive results, empowering team members to achieve their full potential.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Leader
Multiserve Management Corp.
Cityland, Pasong Tamo Tower, Pio Del Pilar, Makati
04.2024 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Assisted in recruitment to build team of top performers.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Collected, arranged, and input information into database system.
- Generated reports detailing findings and recommendations.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Dental Receptionist
VILLAGOMEZA DENTAL CLINIC
Buhangin, Davao City
08.2022 - 08.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
- Maintained clean, welcoming reception area, contributing to positive first impression for visitors.
Education
K-12 Senior High School Diploma -
AGUSTIN M VALDEVIESO SR HIGH SCHOOL
MARVA, TAGURANAO, MATALAM COTABATO04-2018
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- Staff training
- Documentation and reporting
- Evaluating employee work
- Multitasking
- Audit reporting
- Task prioritization
- Team supervision
- Coaching and mentoring
- Learn quickly
Certification
- Certificate of Work Emersion, Department of Agricilture - 8am to 5pm
Timeline
Team Leader
Multiserve Management Corp.
04.2024 - Current
Dental Receptionist
VILLAGOMEZA DENTAL CLINIC
08.2022 - 08.2023
K-12 Senior High School Diploma -
AGUSTIN M VALDEVIESO SR HIGH SCHOOL