Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

JONALYN TANUDRA

28 Marcel Drive , Project 8, Sangandaan, Quezon City,00

Summary

Dynamic team leader with a proven track record at Multiserve Management Corp., excelling in staff training and team motivation. Enhanced performance through targeted coaching, resulting in significant improvements. Skilled in documentation and reporting, I foster collaboration and drive results, empowering team members to achieve their full potential.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Team Leader

Multiserve Management Corp.
04.2024 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Assisted in recruitment to build team of top performers.
  • Motivated team members to surpass their targets, recognizing and rewarding their achievements.
  • Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
  • Collected, arranged, and input information into database system.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Dental Receptionist

VILLAGOMEZA DENTAL CLINIC
08.2022 - 08.2023
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
  • Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
  • Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
  • Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
  • Addressed patient inquiries and concerns with empathy and professionalism, fostering trust and loyalty.
  • Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
  • Contributed to positive workplace environment by collaborating closely with dental professionals and office staff.
  • Maintained clean, welcoming reception area, contributing to positive first impression for visitors.

Education

K-12 Senior High School Diploma -

AGUSTIN M VALDEVIESO SR HIGH SCHOOL
MARVA, TAGURANAO, MATALAM COTABATO
04-2018

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Staff training
  • Documentation and reporting
  • Evaluating employee work
  • Multitasking
  • Audit reporting
  • Task prioritization
  • Team supervision
  • Coaching and mentoring
  • Learn quickly

Certification

  • Certificate of Work Emersion, Department of Agricilture - 8am to 5pm

Timeline

Team Leader

Multiserve Management Corp.
04.2024 - Current

Dental Receptionist

VILLAGOMEZA DENTAL CLINIC
08.2022 - 08.2023

K-12 Senior High School Diploma -

AGUSTIN M VALDEVIESO SR HIGH SCHOOL

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JONALYN TANUDRA