JONALYN SERALDE
Customer & Technical Service Associate
Quezon City
Overview
19
19
years of professional experience
Work History
Customer Service Associate
TDCX
06.2022 - 11.2023
Online Proctor
OP360
06.2020 - 12.2021
Customer Service Representative
TELETECH
04.2018 - 12.2019
Technical Support Representative
WEST CONTACT SOLUTIONS, Inc.
01.2014 - 02.2018
Customer Service Representative
CONVERGYS
01.2009 - 04.2013
Customer Service Representative
THE RESULTS COMPANIES
01.2006 - 03.2008
Customer Contact Associate
ICT MARKETING SERVICES, Inc.
01.2005 - 12.2005
Customer Contact Associate
CITIBANK
08.2004 - 12.2004
Education
Bachelor of Science - Management Information Systems
Philippine School of Business Administration(PSBA)
Quezon City 04.2001 -
High School Diploma -
Quirino High School
Quezon City 04.2001 -
GED -
Project 3, Elementary School
Quezon City 04.2001 -
Skills
Clerical Support
Personal Information
- Place of Birth: Quezon City
- Height: 5'2
- Weight: 120 lbs.
- Citizenship: Filipino
- Date of Birth: 06/05/82
- Gender: Female
- Marital Status: Married
- Religion: Roman Catholic
References
- Julie Gutierrez, Supervisor, OP360, 09150640106
- Billie Ray Valdez, Supervisor, West Contact Services, Inc., 09291242925
- Mai Vitorio, Supervisor, Convergys, 09226435677
- Ferdie Ramos, Supervisor, ICT Marketing Services, Inc., 09153643183
Timeline
Customer Service Associate
TDCX
06.2022 - 11.2023
Online Proctor
OP360
06.2020 - 12.2021
Customer Service Representative
TELETECH
04.2018 - 12.2019
Technical Support Representative
WEST CONTACT SOLUTIONS, Inc.
01.2014 - 02.2018
Customer Service Representative
CONVERGYS
01.2009 - 04.2013
Customer Service Representative
THE RESULTS COMPANIES
01.2006 - 03.2008
Customer Contact Associate
ICT MARKETING SERVICES, Inc.
01.2005 - 12.2005
Customer Contact Associate
CITIBANK
08.2004 - 12.2004
Bachelor of Science - Management Information Systems
Philippine School of Business Administration(PSBA)
04.2001 -
High School Diploma -
Quirino High School
04.2001 -
GED -
Project 3, Elementary School
04.2001 -