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Associate Principal Engineer

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Highly-performing professional with more than 5 years of experience delivering high-impact work in the BPO industry. Skilled in developing strong internal and external relationships to facilitate collaborative achievement of high-priority goals. Committed to lifelong learning and going extra mile to contribute to facilitate continuous improvement.

Dynamic Campaign Specialist at TDCX with proven leadership abilities and expertise in PPC campaign management. Recognized for driving KPIs and enhancing team performance through effective coaching. Adept at fostering collaboration and delivering exceptional customer service, ensuring client satisfaction and operational excellence. Committed to continuous improvement and impactful results.

Strategic Cloud Sales Leader | Business Transformation Senior Business Development Representative at Google| TVC TDCX with over 11+ years of experience in IT sales, specializing in cloud solutions (SaaS, PaaS, IaaS). A consistent top performer, I achieved an average of 205% quota attainment in 2024 and secured a 350% quota attainment in Q1&Q2 2025. Core Competencies Strategic Sales & Client Management: Expert in identifying and closing high-potential opportunities, cultivating strong client relationships, and driving revenue growth. Technical Consultation: A trusted advisor to clients, guiding them through technical evaluations to ensure Google Cloud products are the optimal choice for their workloads. Sales Enablement: Leverage data-driven insights and collaborate with internal teams to accelerate sales cycles and optimize performance.

Dynamic Account Management Specialist with a proven track record at Thomson Reuters Corporation, excelling in client onboarding and account growth. Skilled in performance tracking and CRM proficiency, I successfully managed over 80 high-value accounts, optimizing retention and maximizing ROI through strategic relationship building and effective sales strategies.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Outside sales specialist with strength in negotiations, e-commerce and customer service. Excellent interpersonal and time management skills.

Detail-oriented versed in troubleshooting and repairing heating, ventilation and air conditioning equipment. Skilled at quickly identifying problems and clearly explaining issues to customers. committed to evolving with the constant technological advances in heating, ventilation and air conditioning systems. Pursues continuing education opportunities and outside research to stay current with the industry.
HVAC and Refrigeration Technician skilled at communicating with vendors, team members and customers. Excellent organization skills and ability to manage multiple time-sensitive work orders.
Accomplished HVAC Technician with strong knowledge of and + years experience in equipment start-up and troubleshooting. Collaborates well with co-workers. Highly skilled Facilities/Maintenance Technician with expertise in general maintenance and repair of building equipment including: plumbing, heating/cooling, and electrical systems.

A dynamic and results-driven marketing leader with 20+ years in Marketing Experience Design and Strategy across diverse industries, including Media, Telecommunications, Oil & Gas, Fintech and Digital Finance.

Throughout my career, I have spearheaded transformative marketing campaigns that have delivered a 30% increase in revenue for the key projects. My passion for excellence extends beyond marketing to encompass Business Operations, Project and Event Management, where I have consistently streamline processes, optimize efficiency and generate substantial cost savings. Embracing creativity and innovation, I thrive in developing cutting-edge marketing solutions that captivate audiences and drive business growth. I am excited to bring my expertise and drive to a forward-thinking organization that values creativity, impact, and success.

A deadline-oriented visionary with a background in managing designs from concept to implementation. A driven Multimedia Designer is known for developing exceptional work that is consistent with company branding and best practices.

Mathematics professional prepared to bring wealth of instructional expertise and innovative teaching strategies to foster dynamic classroom environment. Proven track record of enhancing student understanding and engagement through tailored lesson plans and interactive activities. Strong emphasis on collaborative efforts and achieving educational goals, with reliable and flexible approach adaptable to evolving academic requirements.


  Newly minted creative Copywriter with a strong passion for crafting persuasive and engaging content. I have a solid foundation in copywriting principles to create a captivating storytelling, and incorporating persuasive techniques to drive desired action. Strong communication and collaboration abilities, with a commitment to delivering high-quality work on time. I am eager to contribute to a dynamic team and further develop my skills in copywriting.


Dynamic customer service professional with extensive experience at Wawa, excelling in conflict resolution and employee training. Proven track record of enhancing team performance and customer satisfaction through effective communication and critical thinking. Skilled in inventory management, ensuring optimal product availability while delivering exceptional service in fast-paced environments.

JONALYN SERALDE

Overview

Work History

Customer Service Associate

Online Proctor

Customer Service Representative

Technical Support Representative

Customer Service Representative

Customer Service Representative

Customer Contact Associate

Customer Contact Associate

Education

Bachelor of Science - Management Information Systems

High School Diploma -

GED -

Skills

Personal Information

References

Timeline

Customer Service Associate

Online Proctor

Customer Service Representative

Technical Support Representative

Customer Service Representative

Customer Service Representative

Customer Contact Associate

Customer Contact Associate

Bachelor of Science - Management Information Systems

High School Diploma -

GED -

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