Overview
Work History
Education
Skills
Personal Information
References
Timeline
BusinessAnalyst
JONALYN SERALDE

JONALYN SERALDE

Customer & Technical Service Associate
Quezon City

Overview

19
19
years of professional experience

Work History

Customer Service Associate

TDCX
06.2022 - 11.2023

Online Proctor

OP360
06.2020 - 12.2021

Customer Service Representative

TELETECH
04.2018 - 12.2019

Technical Support Representative

WEST CONTACT SOLUTIONS, Inc.
01.2014 - 02.2018

Customer Service Representative

CONVERGYS
01.2009 - 04.2013

Customer Service Representative

THE RESULTS COMPANIES
01.2006 - 03.2008

Customer Contact Associate

ICT MARKETING SERVICES, Inc.
01.2005 - 12.2005

Customer Contact Associate

CITIBANK
08.2004 - 12.2004

Education

Bachelor of Science - Management Information Systems

Philippine School of Business Administration(PSBA)
Quezon City
04.2001 -

High School Diploma -

Quirino High School
Quezon City
04.2001 -

GED -

Project 3, Elementary School
Quezon City
04.2001 -

Skills

    Clerical Support

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Personal Information

  • Place of Birth: Quezon City
  • Height: 5'2
  • Weight: 120 lbs.
  • Citizenship: Filipino
  • Date of Birth: 06/05/82
  • Gender: Female
  • Marital Status: Married
  • Religion: Roman Catholic

References

  • Julie Gutierrez, Supervisor, OP360, 09150640106
  • Billie Ray Valdez, Supervisor, West Contact Services, Inc., 09291242925
  • Mai Vitorio, Supervisor, Convergys, 09226435677
  • Ferdie Ramos, Supervisor, ICT Marketing Services, Inc., 09153643183

Timeline

Customer Service Associate

TDCX
06.2022 - 11.2023

Online Proctor

OP360
06.2020 - 12.2021

Customer Service Representative

TELETECH
04.2018 - 12.2019

Technical Support Representative

WEST CONTACT SOLUTIONS, Inc.
01.2014 - 02.2018

Customer Service Representative

CONVERGYS
01.2009 - 04.2013

Customer Service Representative

THE RESULTS COMPANIES
01.2006 - 03.2008

Customer Contact Associate

ICT MARKETING SERVICES, Inc.
01.2005 - 12.2005

Customer Contact Associate

CITIBANK
08.2004 - 12.2004

Bachelor of Science - Management Information Systems

Philippine School of Business Administration(PSBA)
04.2001 -

High School Diploma -

Quirino High School
04.2001 -

GED -

Project 3, Elementary School
04.2001 -
JONALYN SERALDECustomer & Technical Service Associate