Jonalyn G. Toleza
Mandaluyong City,00
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
Work History
Tech Advisor - Activant
Concentrix
05.2025 - 12.2025
- Authored best practices documentation for use in new personnel onboarding processes.
- Assessed business requirements to create focused solutions.
- Coordinated secure system access of users to various department systems and platforms.
Senior Recruiter III
PSG Global Solutions
05.2024 - 03.2025
- Filled 100+ roles through sourcing, screening, and follow-ups.
- Operated and maintained applicant tracking and candidate management systems.
- Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs.
RTA (Promotion) – RTA-Workforce (Lowe’s Account)
Concentrix
05.2023 - 10.2023
- Skilled at working independently and collaboratively in a team environment.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
CSR – Reservations (Qantas Airlines)
Concentrix
08.2022 - 05.2023
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Maintained a 95% customer satisfaction rating.
B2B Technical Support (Bell Canada)
Quantrics
01.2021 - 01.2022
- Resolved telecom issues with a 98% first-contact resolution rate.
- Applies innovative solutions and technical expertise to deliver exceptional results.
- Gained strong leadership skills by managing projects from start to finish.
Technical Support (Chat/Email)-(Charter Telecom)
Teletech
01.2012 - 01.2014
- Managed high-volume chat and email cases daily.
- Created troubleshooting scripts that reduced resolution time.
- Provided 2nd and 3rd level technical support and troubleshooting to internal and external clients.
- Communicated with internal technical support to investigate and fix technical issues.
CSR (Sears Retail)
Sitel (currently Called Foundever)
01.2009 - 01.2011
- Cross-trained and backed up other customer service managers.
- Handled billing, orders, returns, and escalations.
- Ranked top 10% in customer satisfaction.
- Responded proactively and positively to rapid change.
Education
Bachelor of Science - Accountancy
01.2004
Skills
- Strong Communication (Email & Phone)
- Organization & Time Management
- Attention to Detail
- Reliability & Accountability
- Calendar & Email Management
- Task Prioritization & Follow-Up
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Tech Advisor - Activant - Concentrix
05.2025 - 12.2025
Senior Recruiter III - PSG Global Solutions
05.2024 - 03.2025
RTA (Promotion) – RTA-Workforce (Lowe’s Account) - Concentrix
05.2023 - 10.2023
CSR – Reservations (Qantas Airlines) - Concentrix
08.2022 - 05.2023
B2B Technical Support (Bell Canada) - Quantrics
01.2021 - 01.2022
Technical Support (Chat/Email)-(Charter Telecom) - Teletech
01.2012 - 01.2014
CSR (Sears Retail) - Sitel (currently Called Foundever)
01.2009 - 01.2011
Philippine School of Business And Administration - Bachelor of Science, Accountancy