Summary
Overview
Work History
Education
Skills
watching series and movies
Timeline
CustomerServiceRepresentative
Jonalyn Funtalba

Jonalyn Funtalba

Customer Representative
San Jose Antipolo

Summary

OBJECTIVES

  • To build a long-term career profession with opportunities for career growth. To enhance my professional skills in a dynamic and has paced workplace. To learn the value of discipline in work environment.
  • To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience
13
13
years of post-secondary education

Work History

Health Care specialist

NTT DATA PHILIPPINES
Quezon City
01.2022 - 08.2022
  • Answered patient inquiries and provided information about healthcare services.
  • Transported patients to and from appointments, assisting with getting in and out of vehicles.
  • Supported patients and family members, actively listening to concerns and offering compassionate care.

•Technical Support Representative

Tech Mahindra
Quezon City
10.2021 - 12.2021
  • Proven ability to learn quickly and adapt to new situations.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Paid attention to detail while completing assignments.
  • Excellent communication skills, both verbal and written.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Customer Service Specialist

Teleperformance Rockwell Ortigas
Pasig
03.2019 - 08.2020
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Resolved concerns with products or services to help with retention and drive sales.

Call Center Representative

Inspiro
Ortigas
01.2019 - 02.2019
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Responded to customer calls and emails to answer questions about products and services.

Admin assistant

Janron Enterprise
05.2018 - 10.2018
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Processed customer orders accurately and within agreed timeframes to meet service standards.

Education

Sumulong College of Arts and Sciences
01.2016 - 04.2018

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San Jose National High School
01.2012 - 04.2016

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Tigkiw Elementary School
01.2001 - 04.2007

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Roman Catholic

Skills

Healthcare experience

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watching series and movies

I don't have any favorites, I watched random series that catches my attention. When it comes to movies my favorite genres are sci-fi and action movies. 

Timeline

Health Care specialist

NTT DATA PHILIPPINES
01.2022 - 08.2022

•Technical Support Representative

Tech Mahindra
10.2021 - 12.2021

Customer Service Specialist

Teleperformance Rockwell Ortigas
03.2019 - 08.2020

Call Center Representative

Inspiro
01.2019 - 02.2019

Admin assistant

Janron Enterprise
05.2018 - 10.2018

Sumulong College of Arts and Sciences
01.2016 - 04.2018

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San Jose National High School
01.2012 - 04.2016

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Tigkiw Elementary School
01.2001 - 04.2007

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Roman Catholic

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