Jonalyn Funtalba
Customer Representative
San Jose Antipolo
Summary
OBJECTIVES
- To build a long-term career profession with opportunities for career growth. To enhance my professional skills in a dynamic and has paced workplace. To learn the value of discipline in work environment.
- To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
13
13
years of post-secondary education
Work History
Health Care specialist
NTT DATA PHILIPPINES
Quezon City
01.2022 - 08.2022
- Answered patient inquiries and provided information about healthcare services.
- Transported patients to and from appointments, assisting with getting in and out of vehicles.
- Supported patients and family members, actively listening to concerns and offering compassionate care.
•Technical Support Representative
Tech Mahindra
Quezon City
10.2021 - 12.2021
- Proven ability to learn quickly and adapt to new situations.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Paid attention to detail while completing assignments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Specialist
Teleperformance Rockwell Ortigas
Pasig
03.2019 - 08.2020
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Resolved concerns with products or services to help with retention and drive sales.
Call Center Representative
Inspiro
Ortigas
01.2019 - 02.2019
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Responded to customer calls and emails to answer questions about products and services.
Admin assistant
Janron Enterprise
05.2018 - 10.2018
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
Education
Sumulong College of Arts and Sciences
01.2016 - 04.2018
undefined
San Jose National High School
01.2012 - 04.2016
undefined
Tigkiw Elementary School
01.2001 - 04.2007
undefined
Roman Catholic
Skills
Healthcare experience
Professional telephone demeanor
Complaint resolution
Customer assistance
Time management skills
watching series and movies
I don't have any favorites, I watched random series that catches my attention. When it comes to movies my favorite genres are sci-fi and action movies.
Timeline
Health Care specialist
NTT DATA PHILIPPINES
01.2022 - 08.2022
•Technical Support Representative
Tech Mahindra
10.2021 - 12.2021
Customer Service Specialist
Teleperformance Rockwell Ortigas
03.2019 - 08.2020
Call Center Representative
Inspiro
01.2019 - 02.2019
Admin assistant
Janron Enterprise
05.2018 - 10.2018
Sumulong College of Arts and Sciences
01.2016 - 04.2018
undefined
San Jose National High School
01.2012 - 04.2016
undefined
Tigkiw Elementary School
01.2001 - 04.2007
undefined
Roman Catholic