Jonalyn Edis
Indangan, Makilala, North Cotabato
Summary
Adept at handling multiple tasks efficiently and accurately, exhibiting professionalism and maintaining confidentiality at all times. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Corporate Escalation
Concentrix
12.2022 - Current
- Reduced customer complaints by efficiently managing and resolving escalated issues.
- Improved customer satisfaction ratings through effective communication and problem-solving skills.
- Assisted in creating new training materials for incoming agents, resulting in a more consistent customer experience.
- Collaborated with team members to identify trends and recommend process improvements, leading to reduced call volume.
- Handled high-pressure situations with professionalism and empathy, restoring customer confidence in the company''s ability to address concerns.
- Established rapport with disgruntled customers through active listening, demonstrating empathy, and offering tailored solutions.
- Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Offered suggestions and alternatives to provide customers with solutions, boosting customer satisfaction.
Clerk
Taiyo Yuden Phils., Inc,
07.2017 - 10.2021
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Assisted in financial tasks such as invoicing, budget tracking, and expense report processing for optimal fiscal management.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Supported event planning initiatives through venue sourcing, material preparation and logistics coordination resulting in successful gatherings.
Student Intern
Cooperative Bank Of Cotabato
11.2016 - 01.2017
- Gained practical experience in financial analysis, assisting with budgeting processes and expense tracking for better resource allocation.
- Enhanced customer relations by resolving inquiries quickly, handling complaints professionally, and providing exceptional service throughout the internship period.
- Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
Education
Bachelor of Science - Business Administration in Financial Management
Central Mindanao Colleges
Osmena Drive, Kidapawan City03.2017
Associate of Science - Information Technology
North Point College of Arts And Sciences
Alim St., Kidapawan City03.2013
Skills
- Call center experience
- CRM Software
- Complaint Handling
- De-Escalation Techniques
Timeline
Corporate Escalation
Concentrix
12.2022 - Current
Clerk
Taiyo Yuden Phils., Inc,
07.2017 - 10.2021
Student Intern
Cooperative Bank Of Cotabato
11.2016 - 01.2017
Bachelor of Science - Business Administration in Financial Management
Central Mindanao Colleges
Associate of Science - Information Technology
North Point College of Arts And Sciences
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