Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jonalyn Costales

Sales & Services Associate
Angono, Province Of Rizal

Summary


Sales professional with experience in driving customer satisfaction and revenue growth. Strong focus on team collaboration and achieving results. Reliable and adaptable with skills in customer relationship management, problem-solving, and effective communication. Known for meeting and exceeding targets in fast-paced environments.

Overview

6
6
years of professional experience
1
1
Language

Work History

Medical Billing Associate

Omega Healthcare
03.2025 - Current
  • Processed and submitted accurate medical claims to insurance providers and patients.
  • Verified patient insurance eligibility, and obtained pre-authorizations for procedures.
  • Communicated with patients to explain billing statements, payment options, and to resolve discrepancies.
  • Posted payments from insurance and patients, reconciled account balances, and maintained accurate billing.

Mushroom Harvester

Greenwood Mushrooms
06.2022 - 01.2024
  • Picked and arranged mushrooms following specified instructions.
  • Maintained strict adherence to hygiene standards during harvests, preventing contamination issues that could affect product quality
  • Reduced damage to harvested mushrooms by carefully selecting and handling them during the harvesting process.
  • Ensured timely delivery of high-quality mushrooms by promptly transporting harvested products to processing facilities.
  • Collaborated with supervisors to identify areas for improvement, resulting in boosted efficiency within the harvesting process.

TELCO Customer Service Representative

VXI
Makati
12.2021 - 06.2022
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Gaming Attendant

Radiant Bay Games and Entertainment
Makati
09.2019 - 04.2021
  • Answered guest questions to provide fun game experience.
  • Maintained clean and safe work environment and monitored immediate area and surroundings
  • Prepared electronic gaming device's payoff requests and tax forms for jackpots in accordance with policies and regulations.
  • Explained and demonstrated games and attractions to assist guests.
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Contributed to increased revenue by effectively managing slot machines and ensuring optimal performance.
  • Supported marketing initiatives by distributing promotional materials and explaining benefits to guests.

Education

High School Diploma -

Angono National High School
Angono, Province Of Rizal, Philippines
04.2001 -

Skills

  • Sales Target Achievement

  • Upselling & Cross-Selling

  • Conflict Resolution

  • Customer Relationship Management (CRM)

  • Persuasive Communication & Negotiation

  • Handling and Operating Boutique Related Equipment

  • Handling and Operating Casino Equipment

Timeline

Medical Billing Associate

Omega Healthcare
03.2025 - Current

Mushroom Harvester

Greenwood Mushrooms
06.2022 - 01.2024

TELCO Customer Service Representative

VXI
12.2021 - 06.2022

Gaming Attendant

Radiant Bay Games and Entertainment
09.2019 - 04.2021

High School Diploma -

Angono National High School
04.2001 -

Similar Profiles

CREATE PROFILE
Jonalyn CostalesSales & Services Associate