Jonalyn Allid
Customer Service Representative
Muntinlupa City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
9
9
years of professional experience
Work History
ESL Teacher
Gaon Jack's English E- Learning Center
12.2024 - Current
- Part-time work teaching Koren students
- Educated students in basics of English grammar and conversational speaking.
- Created and delivered engaging lesson plans to accommodate different learning styles.
- Developed and taught ESL curriculum to improve students' conversational abilities.
- Supported language development for non-native speakers by providing one-on-one tutoring sessions tailored to individual needs.
Customer Service Representative
Wells Fargo
11.2023 - Current
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests for products, services, and company information.
Customer Service Subject Matter Expert
Concentrix
10.2018 - 10.2023
- Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
- Served as the primary point of contact for escalated customer concerns, ensuring timely resolutions while maintaining professionalism and empathy.
- Enhanced customer satisfaction by promptly addressing and resolving complex issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Performed Admin tasks and reports.
Service Crew
Mcdonalds Starmall Alabang
06.2016 - 06.2017
- Enhanced customer satisfaction by providing efficient and friendly service.
- Prepared food items accurately and quickly, adhering to strict food safety guidelines.
- Maintained a clean and organized work environment for improved customer experiences.
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Took orders, prepared meals, and collected payments.
Education
Bachelor of Science - Marketing Management
Pamantasan Ng Lungsod Ng Muntinlupa
Muntinlupa 04.2001 -
Skills
Customer engagement
Online chat and email
Complaint handling
CRM software
Email management
Time management
Computer skills
Analytical skills
Teamwork and collaboration
Flexible and adaptable
Timeline
ESL Teacher
Gaon Jack's English E- Learning Center
12.2024 - Current
Customer Service Representative
Wells Fargo
11.2023 - Current
Customer Service Subject Matter Expert
Concentrix
10.2018 - 10.2023
Service Crew
Mcdonalds Starmall Alabang
06.2016 - 06.2017
Bachelor of Science - Marketing Management
Pamantasan Ng Lungsod Ng Muntinlupa
04.2001 -
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