JONAH PAULA BALICAO
Summary
Accomplished Assistant Store Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, inventory management, visual merchandising and recruitment for store vacancies. Motivational leader dedicated to deliver the best customer service and develop a balance of strong business acumen.
Overview
7
7
years of professional experience
Work History
Store Manager
Love, Bonito
06.2023 - Current
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Assistant Store Manager
UNIQLO
09.2019 - 06.2023
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed and interpreted store trends to facilitate planning.
- Reviewed sales and gross profit reports to determine options for increasing market growth.
Retail Sales Supervisor
UNIQLO
09.2018 - 08.2019
- Closed store independently and prepared nightly bank drop for manager.
- Issued receipts and processed refunds, credits or exchanges.
- Greeted customers and helped with product questions, selections and purchases.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
Retail Sales Associate (Team Leader)
UNIQLO
09.2017 - 08.2018
- Delivered services to customer locations within specific timeframes.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
English as a Second Language Teacher
ABC360
11.2016 - 05.2017
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Developed and taught ESL curriculum to improve students' conversational abilities.
Education
Bachelor of Arts - COMMUNICATION
UNIVERSITY OF BAGUIO
PHILIPPINES05.2016
Skills
- Assignment Delegation
- Strategic Merchandising
- Inventory Control
- Time Management
- Hiring and Training
- Retail Operations
Timeline
Store Manager
Love, Bonito
06.2023 - Current
Assistant Store Manager
UNIQLO
09.2019 - 06.2023
Retail Sales Supervisor
UNIQLO
09.2018 - 08.2019
Retail Sales Associate (Team Leader)
UNIQLO
09.2017 - 08.2018
English as a Second Language Teacher
ABC360
11.2016 - 05.2017
Bachelor of Arts - COMMUNICATION
UNIVERSITY OF BAGUIO
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