Jonah May Mcfarlane

• Used visual aids and object pictures to help students obtain a better understanding of translations.
• Helped students overcome language barriers through motivation, dedication and persistence in helping them to succeed.
• Taught students on best revision strategies to aid in passing IELTS, Cambridge First and other common examinations.
• Recorded student development for helpful progress reporting.
• Assessed student progress through regular tests and assignments, providing constructive feedback.

• Supervises the staff under the Campus Services Office: IT, utility, maintenance, and security.
• Helps oversee the safety and operation of two sites: Main Campus (Bacolod City) and North Point (Talisay City).
• Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
• Dealt with confidential and sensitive data and appropriately maintained records.
• Worked with Microsoft Word and Google Docs to complete word processing tasks.
• Maintained organised filing system documenting business operations.
• Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
• Updated shared calendars with accurate meeting and event information.
• Liaised with clients, suppliers, and service providers, building strong relationships to support business operations.
• Monitored progress, explored problems and negotiated solutions while carrying out work.
• Oversaw maintenance of office premises, coordinating with cleaning staff and repair technicians to ensure a safe and pleasant working environment.
• Liaised with clients, stakeholders and suppliers to take messages or personally handle issues.
• Coordinated with IT department to resolve technical issues, minimising downtime and maintaining operational efficiency.
• Coordinated logistics for board meetings and corporate events, preparing agendas and minutes to capture key decisions.
• Prepared detailed itineraries for business travel, including flights, accommodation, and meeting schedules, to maximise productivity.
• Conducted regular reviews of office procedures, recommending improvements to streamline tasks and enhance overall performance.
• Identified depleted items, requested supplies and submitted Purchase Orders (POs) to suppliers to replenish stock.

• Client Prospecting: Identified and reached out to SME (Small and Medium Enterprise) owners in need of additional business capital.
• Financial Vetting: Pre-screened potential borrowers by reviewing their business stability and financial requirements.
• Document Management: Collected and organized essential financial documents (bank statements, mayor’s permits, and ID) for loan applications.
• Loan Processing: Acted as the main point of contact between the client and the underwriting team to ensure a smooth approval process.
• Relationship Management: Built a network of business owners and provided guidance on the different loan products available.

• Help businesses turn online visitors into engaged conversations, and conversations into revenue.
• Work at the intersection of automation, human-centred sales, and customer experience.
• Design and optimise AI-driven outreach systems that educate prospects, qualify intent, and guide buyers through the decision journey—without losing the personal touch that builds trust.
• Worked across fast-paced environments and growth-focused teams, helping businesses simplify their sales processes while increasing response rates, conversions, and customer satisfaction.

Core Experience & Site Leadership

• Bacolod Site Launch: Managed the full transition of the Bacolod office from a "bare shell" space to a fully operational, high-growth business hub. Assisted the team and contractors from the initial fit-out and layout planning to final operational readiness.
• Multi-Site Oversight: Directed daily operations for two major locations (Lacson and East), ensuring both sites stayed strictly aligned with company policies and strategic goals.
• Utility & Infrastructure Management: Took full ownership of the "Big Four" (Electricity, Water, Internet, and HVAC). Guaranteed zero downtime by managing redundancy systems, including regular testing of UPS and diesel generators.
• Preventive & Reactive Maintenance: Built and tracked maintenance schedules for all critical systems (elevators, plumbing, electrical panels). Acted as the primary point of contact for emergency "break-fix" repairs to prevent operational shutdowns.
• Budgeting (OpEx/CapEx): Managed annual budgets, deciding when to repair versus when to invest in major capital upgrades. Monitored expenses to keep costs low without impacting site quality.
• Safety & Compliance (HSE): Owned the site’s safety record. Conducted fire drills, performed risk assessments, and ensured all local building codes and fire marshal standards were met.
• Vendor & Contractor Management: Sourced and vetted third-party technicians. Defined Scopes of Work (SOW), negotiated pricing, and performed final inspections to ensure work met standards before approving payment.
• Permits & Licensing: Managed the lifecycle of all site-related paperwork, including business permits, sanitary licenses, and fire safety certificates, to ensure zero legal or operational interruptions.
• Team Leadership: Supervised a diverse staff of IT technician, janitors, and administrative liaisons. Managed shift scheduling for 24/7 operations and conducted regular performance reviews.
• Stakeholder Liaison: Served as the main contact for BNEFIT Industry Partners, representing the company within the local business ecosystem and managing high-level stakeholder relationships.
• Asset & Inventory Control: Maintained a live inventory of all company assets—from furniture to high-end technical equipment—ensuring accountability and preventing loss.

Key Skills

• Facilities: Space Planning, Office Fit-outs, Renovations, Physical Security (CCTV/Access Control).
• Technical: HVAC Oversight, Power Redundancy (Generator/UPS), Plumbing & Electrical Maintenance.
• Administrative: Budgeting (P&L), Vendor Negotiation, Regulatory Compliance, Executive Support.
• Strategy: Risk Mitigation, Process Optimization, Multi-site Leadership.

• Exam Prep: Taught revision strategies to help Vietnamese, Korean, and Japanese students pass IELTS, Cambridge First, and other English proficiency exams.
• Customized Lessons: Adjusted teaching materials to fit the different learning styles and language levels of international students.
• Progress Tracking: Kept detailed records of student development and provided regular progress reports.
• Communication Tools: Used visual aids and images to simplify complex translations and improve student understanding.
• Student Support: Motivated students to overcome language barriers and reach their fluency goals through consistent support.

• Lead Management: Supported real estate investors via property research, lead generation, and data encoding.
• Workflow Coordination: Managed appointment setting and administrative workflow using GoHighLevel and Navigator (Base44).
• Answered calls and emails efficiently, offering round-the-clock client and customer care.
• Provided day-to-day administrative support, improving overall business efficiency.
• Handled client correspondence and internal communications in professional manner.

• Operations: Directed daily resort operations, staff training, and local government liaison (serving as HIROWA Secretary).
• Growth: Strategized marketing projects to promote local tourism, consistently hitting high-season sales targets.
• Crisis Management: Resolved high-level guest concerns and managed logistics for large-scale resort events.
• Enhanced guest satisfaction by offering personalised services and attending to special requests.
• Negotiated with suppliers to secure favourable terms and pricing, enhancing overall operational efficiency.
• Managed online booking systems and platforms to optimise occupancy and revenue.

• Recipient of Top Sales Award for New Associates.
• Consultancy: Educated clients on financial planning and managed product provider relationships.
• Developed and maintained strong relationships with clients through regular, meaningful communication, building trust and loyalty.
• Consulted with clients to assess and meet short- and long-term financial goals.
• Interviewed clients to identify income, expenses and financial objectives, developing customised financial plans suitable for needs.

• Recipient of Employee Loyalty Award.
• Administration: Streamlined office operations by developing SOPs and managing student enrollment/registration cycles.
• Worked with parents and staff to improve student behavioural and learning issues with proactive approaches.
• Chaired meetings with parents and teachers to discuss student progress and address concerns.
• Spearheaded extracurricular activities that promoted leadership skills and team spirit among students.
• Facilitated parental involvement programmes, strengthening school-community relationships.

• Delivered friendly, efficient customer service in a fast-paced retail environment, ensuring a positive customer experience at all times.
• Assisted customers with product inquiries, recommendations, and store services, including photo and promotional offers.
• Processed cash, credit, returns, exchanges, and refunds accurately while maintaining register accountability.
• Resolved customer concerns professionally, following company policies to achieve satisfactory outcomes.
• Maintained clean, organized shelves and displays; restocked merchandise and monitored inventory levels.
• Supported pharmacy and front-store operations as needed, adhering to safety, security, and compliance standards.
• Collaborated with team members to meet daily sales targets and operational goals.

• Handled high-level technical troubleshooting and complex flight logistics using Sabre GDS.
• Delivered personalised service by understanding individual customer needs and preferences.
• Assisted customers with product-related questions, feedback and complaints.
• Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
• Addressed customer service enquires quickly and accurately.
• Maximised customer satisfaction by resolving service issues promptly.
• Built rapport with customers through courteous and professional communications.