Advance skills in using Google Apps, virtual communications app such as Zoom, Webex, Skype, Teams, and BlueJeans
Hi, I’m
Jonah Borres
Operations Manager
Quezon City
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
years of professional experience
7
years of post-secondary education
6
Certificates
Work History
Rocket StationMakati
Operations Manager
01.2023 - Current
Job overview
- Devised processes to boost long-term business success and increase profit levels per Virtual Assistant and client Partner.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Afni Philippines Inc.Quezon City
Operations Manager
10.2019 - 01.2022
Job overview
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Developed and implemented strategies to maximize customer satisfaction.
Transcom Worldwide Philippines IncPasig City
Operations Manager
12.2008 - 10.2019
Job overview
- Devised processes to boost long-term business success and increase profit levels.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Trained and guided team members to maintain high productivity and performance metrics.
- Trained new employees on proper protocols and customer service standards.
Education
Polytechnic University of The PhilippinesManila
J.D. from Philippine Law
06.2007 - 10.2009
Polytechnic University of The Philippines -Open UManila
Master of Arts from Public Administration
06.2006 - 04.2007
Polytechnic University of The PhilippinesManila
Bachelor of Science from Political Science
06.1997 - 05.2001
Skills
Strategic partnerships
Software
Daily exposure to Tableau, Genesys, Verint, Infusionsoft, Hubspot and Trello
Intermediate to Advance skills in Adobe Photoshop and Canva
Certification
Certified Lean Six Sigma White Belt by MF OPEX
Interests
Sports, Travel and Joining Social Awareness Campaign & Groups
Timeline
Operations Manager
Rocket Station
01.2023 - Current
Certified Lean Six Sigma White Belt by MF OPEX
01-2023
Afni Senior Leader 101 Certified
12-2020
Afni Coaching Method Certified
11-2019
Operations Manager
Afni Philippines Inc.
10.2019 - 01.2022
Afni Coach 101 Certified
10-2019
Tom Tool for Managers-Transcom
11-2018
▪ SAP Web Workflow Processes, SAP Manager Web Tool, SAP Time Valuation and SAP Administrative Processes and Master Data Maintenance -Transcom
08-2017
Operations Manager
Transcom Worldwide Philippines Inc
12.2008 - 10.2019
Polytechnic University of The Philippines
J.D. from Philippine Law
06.2007 - 10.2009
Polytechnic University of The Philippines -Open U
Master of Arts from Public Administration
06.2006 - 04.2007
Polytechnic University of The Philippines
Bachelor of Science from Political Science
06.1997 - 05.2001
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