JONA D. MADDELA
Tuao
Summary
To succeed in an environment of growth and excellence, earn a job which provides me with job satisfaction, self-development and passionate desire to contribute to the continuous improvement and success of the institution through committed service and absolute dedication.
Overview
6
6
years of professional experience
Work History
Incident Management Officer
Bank of the Philippine Islands
10.2024 - Current
Handling incidents across Unsecured Lending and Cards to ensure continuous business operations and assist customer experiences during any disruptions.
Staff Team Leader
Bank of the Philippine Islands
10.2021 - 04.2024
Established positive relationships with customers and other staff members.
Customer Care Specialist
Bank of the Philippine Islands
11.2018 - 04.2024
Helped resolve customer concerns with positive attitude and focus on customer satisfaction.
Education
Master’s - Public Administration
St. Paul University
Tuguegarao City, Cagayan06.2023
Bachelor of Arts - Political Science
University of Cagayan Valley
Tuguegarao City, Cagayan06.2018
Skills
- Computer literate
- Good interpersonal
- Good communication (verbal and written)
- Leadership
Timeline
Incident Management Officer
Bank of the Philippine Islands
10.2024 - Current
Staff Team Leader
Bank of the Philippine Islands
10.2021 - 04.2024
Customer Care Specialist
Bank of the Philippine Islands
11.2018 - 04.2024
Bachelor of Arts - Political Science
University of Cagayan Valley
Master’s - Public Administration
St. Paul University
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