JONA D. MADDELA
Tuao
Summary
To succeed in an environment of growth and excellence, earn a job which provides me with job satisfaction, self-development and passionate desire to contribute to the continuous improvement and success of the institution through committed service and absolute dedication.
Overview
6
6
years of professional experience
Work History
Incident Management Officer
Bank of the Philippine Islands
Makati City, Metro Manila, Philippines
10.2024 - Current
Handling incidents across Unsecured Lending and Cards to ensure continuous business operations and assist customer experiences during any disruptions.
Staff Team Leader
Bank of the Philippine Islands
Makati City, Metro Manila, Philippines
10.2021 - 04.2024
Established positive relationships with customers and other staff members.
Customer Care Specialist
Bank of the Philippine Islands
Makati City, Metro Manila, Philippines
11.2018 - 04.2024
Helped resolve customer concerns with positive attitude and focus on customer satisfaction.
Education
Master’s - Public Administration
St. Paul University
Tuguegarao City, Cagayan06.2023
Bachelor of Arts - Political Science
University of Cagayan Valley
Tuguegarao City, Cagayan06.2018
Skills
- Computer literate
- Good interpersonal
- Good communication (verbal and written)
- Leadership
Timeline
Incident Management Officer
Bank of the Philippine Islands
10.2024 - Current
Staff Team Leader
Bank of the Philippine Islands
10.2021 - 04.2024
Customer Care Specialist
Bank of the Philippine Islands
11.2018 - 04.2024
Bachelor of Arts - Political Science
University of Cagayan Valley
Master’s - Public Administration
St. Paul University