Summary
Overview
Work History
Education
Skills
Software
Interests
Timeline
Description
AdministrativeAssistant
JOMYELA ANN ESCOTE IDONG

JOMYELA ANN ESCOTE IDONG

Sales Support VA
KIDPAWAN CITY

Summary

Customer Service Representative supporting Comcast Business sales through customer issue resolution, account support, and outbound follow-up. Balances 11–20 sales conversations per day with cold calling and resolving 21–40 cases per week to keep customer needs moving toward a clear next step. Delivers accurate communication in a fast-paced call center environment.

Overview

1
1
Language
2
2
years of professional experience

Work History

Customer Service Representative

VXI GLOBAL HOLDINGS
01.2026 - 04.2026
  • Comcast Account (Sales)
  • Comcast Business (Sales)
  • 40-D Quimpo Boulevard, Davao City
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Assisted customers with inquiries, ensuring accurate and timely responses.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Sales Support Specialist

Virtual Assistance Online
03.2024 - 06.2025
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Maintained detailed records of customer interactions for future reference and analysis.
  • Cold Calling
  • Virtual Assistant

Education

Bachelor of Science - Criminology

Central Mindanao Colleges
Kidapawan City
01-2024

Skills

Customer service

Call handling

Issue resolution

Order processing

CRM documentation

Cold calling

Lead qualification

Appointment scheduling

Sales follow-up

Team coordination

Virtual assistant support

Data entry

Lead generation

Software

Google Workspace

Slack

Gohigh Level

Zedup

Google Meet

Microsoft Teams

Canva

CapCut

Mojo Dialer

RingCentral

Dialpad

Airtable

Google Drive

Salesforce

Interests

Hiking

Volleyball

Debate

Leadership

Timeline

Customer Service Representative

VXI GLOBAL HOLDINGS
01.2026 - 04.2026

Sales Support Specialist

Virtual Assistance Online
03.2024 - 06.2025

Bachelor of Science - Criminology

Central Mindanao Colleges

Description

I am a dedicated and adaptable Virtual Assistant with strong skills in sales support, customer service, lead management, CRM management, data entry, and administrative tasks. I am organized, detail-oriented, proactive, and comfortable working with tools such as GoHighLevel, ZedUp, Google Workspace, and other productivity platforms.

Outside of work, I am a sporty and energetic person who enjoys staying active and maintaining a healthy, disciplined lifestyle. Being involved in sports has strengthened my teamwork, time management, determination, and ability to stay focused on achieving goals. I bring the same positive attitude, discipline, and competitive spirit into my professional work.

JOMYELA ANN ESCOTE IDONGSales Support VA