Jommel Esmabe

Legal Claims 1 | Spotify

Legal Department (Copyright Infringing Claims)

• Investigate and resolve copyright infringement claims involving sound recordings, podcasts, and images submitted by rights holders including beatmakers, distributors, law firms, artists, trademarks, and major labels such as Universal Music Group and Warner Music.
• Evaluate the validity of claims and coordinate the takedown of infringing content from the platform in accordance with Spotify’s IP enforcement policies and applicable copyright laws.
• Collaborate closely with internal legal, content, and operations teams to ensure accurate rights assessment and timely enforcement actions.
• Monitor trends in copyright abuse and contribute to process improvements for scalable, effective digital rights management.

Technical Account | DirecTV

Technical Support Department

• Handle inbound customer inquiries efficiently, providing excellent service and resolving issues promptly.
• Diagnose and troubleshoot technical problems, offering clear solutions to ensure customer satisfaction.
• Develop and implement sales strategies to promote products and services, aiming to achieve and exceed sales targets.
• Manage the collection of payments and dues, ensuring timely and accurate processing.
• Maintain professional and effective communication with customers, building strong relationships and trust
• Keep detailed records of customer interactions, technical issues, and resolutions to enhance service quality.

Telecommunication Account | Sprint Now part of T-Mobile
Collection Department and General Care Department

• Handle incoming customer inquiries and provide solutions to a wide range of issues and concerns in a timely and professional manner.
• Manage collection of payments, set up payment arrangements, and ensure accurate and efficient processing.
• Provide basic troubleshooting for phone devices, helping customers resolve technical issues quickly.
• Promote and sell phone upgrade plans and internet plans such as 5G, tailoring recommendations to meet customer needs.
• Schedule appointments for customers to visit physical stores for more in-depth support or services.
• Address and resolve all customer issues and concerns, providing comprehensive support across various topics and ensuring a high level of customer satisfaction.